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Record Retrieval Specialist

Remote: 
Full Remote
Work from: 
United States

Offer summary

Qualifications:

Proven experience in account management roles, Strong communication and presentation skills, Solid experience with MS Office, especially Excel, Ability to manage multiple projects simultaneously.

Key responsabilities:

  • Serve as the lead contact for clients
  • Prepare project plans and track progress
Advantmed logo
Advantmed Large https://www.advantmed.com/
1001 - 5000 Employees
About Advantmed
Advantmed is a privately held company founded in 2005. The organization initially focused on record retrieval but has evolved into an innovative healthcare information management company that helps health plans and Managed Care Organizations optimize revenue and improve quality outcomes. Our mission is to improve the healthcare system by ensuring appropriate, quality care and eliminating unnecessary costs. We accomplish this by providing a cost-effective suite of capabilities tailored to the unique needs of our clients, including NCQA-certified HEDIS® measure software, risk analytics, medical record retrieval, medical record abstraction, risk adjustment coding, data validation, prospective assessments, and provider education. Our strategy reflects our flexibility and commitment to meeting our clients' evolving needs. We work closely with our clients to understand their concerns, requirements, strategic objectives, and infrastructure so that we can support them accordingly. Our foundational principles are accuracy, efficiency, and transparency. Our solutions are designed to be user-friendly and flexible. We see ourselves as an extension of our clients’ internal teams, which allows us to work to advance our solutions and provide support for their growing business needs. Understanding how our clients use our products and services fuels our product development road map, especially in terms of technology as we continually work to improve our client portal. In addition, we regularly monitor statutory and regulatory changes from CMS, HHS, NCQA, and others. The Advantmed leadership team is composed of seasoned healthcare veterans, with extensive quality and risk adjustment expertise. The leadership team oversees a global staff of over 1,800 employees. Notably, we are HITRUST certified, and all data resides within the United States.
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Job description

  • Serve as the lead point of contact for all client requirement matters
  • Build and maintain strong, long-lasting client relationships
  • Develop trusted advisor relationships with client, Operations stakeholders and executive leadership
  • Prepare the project plan for successful execution of client projects
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives
  • Clearly communicate the progress of daily/weekly/monthly/end of project initiatives to internal and external stakeholders
  • Develop new processes and/or identify areas of improvement to meet client expectations
  • Forecast and track key account metrics (e.g. Weekly SLA progress, Project Health Maintenance,)
  • Prepare reports on project progress
  • Initiate EWS for project expected to fall behind on SLAs
  • Collaborate with front office and operations to ensure delivery goals are met
  • Assist with challenging client requests or issue escalations as needed
  • Conducting Client training/re-training on Advantmed Process/Platforms
  • Liaise with Product Solutions Team for any client requirement for platform development or issues
  • Represent Operations Team on Client Calls
  • Preparing Project Plan and execution strategy for client projects
  • Collaboration with Front Office Team and Operations Team to deliver the results to client
  • Project Health review and maintenance
  • Prepare SLA goals for each project assigned
  • Raise early warnings for Project SLA not met
  • Prepare Plan of Action to get project back on track
  • Prepare weekly project tracker for leadership
  • Identify the AOIs and work with Operations to resolve/solution the issue
  • Understand client's business requirement and provide appropriate solution
  • Schedule weekly cadence with internal stakeholders for reviewing the project health and progress

Requirements

  • Proven work experience as an Account Manager, Key Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with MS Office (particularly MS Excel, Power Point Presentation)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills

Benefits

  • Health, Dental, Vision insurance after 30 days
  • 401k
  • PTO
  • Others

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementAccount ManagementProject PlanningClient ServicesProcess ImprovementPresentation Training

Other Skills

  • Communication
  • Detail Oriented
  • Microsoft Excel
  • Microsoft PowerPoint
  • Negotiation
  • Active Listening
Are you interested?

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