Match score not available

Professional Services Associate

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Canada

Offer summary

Qualifications:

1+ years of experience in customer care roles., Familiarity with B2B SaaS environments is a plus., Excellent written and verbal communication skills., Ability to manage multiple tasks effectively..

Key responsabilities:

Deliver tailored services to customers.
Manage projects including scoping and tracking time.
Collaborate with Customer Success Managers.
Document learnings from customer interactions.

Loopio Scaleup http://www.loopio.com

201 - 500 Employees

See all jobs

Job description

Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam.

We’re seeking a relationship-driven, organized, and highly communicative individual to join our Enablement Services team as a Professional Services Associate. In this role, you’ll play a key part in empowering our customers to succeed by delivering tailored services at the right time in their journey. These services are grounded in best practices we’ve developed over years and collaborating with over 1,000 customers. The ideal candidate is passionate about delivering exceptional customer experiences, managing projects from start to finish, and working alongside a team of great people.

What You'll Be Doing

Contribute to delivering Professional Services that help customers achieve immediate and long-term success

Responsible for small to medium sized projects, including tasks such as scoping, setting deadlines, tracking time, and supporting customers as well as your team

Support customers with service offerings including content migrations, basic reporting, and best practice consultations

Document and share learnings from customer interactions with the team to ensure consistency

Collaborate with Customer Success Managers, Onboarding Managers, and others across the CX organization

Stay informed about platform updates and share feedback to help improve services

Build meaningful relationships with Loopio customers through engaging emails and virtual meetings, earning customer trust through strong communication, follow-through and by demonstrating value

What You'll Bring to the Team

1+ years of experience or familiarity in Support, Customer Success, Professional Services, or a related tech role (B2B SaaS experience is a bonus!)

A strong desire to learn and adapt to new technologies and tools

Enthusiasm for providing exceptional customer experiences and making complex ideas simple

Ability to manage multiple tasks while staying organized and detail-oriented

Excellent communication skills, both written and verbal

A collaborative mindset, with a willingness to support and learn from team members

Familiarity with Word content styling, Excel reporting, or CRM tools like Salesforce

Why You'll ❤️ Working at Loopio:

You'll have a manager who coaches you through goal setting, frequent 1-on-1s, and real-time feedback

You’ll have tons of autonomy and responsibility; we have a results-driven environment

We’re a remote-first work environment here to support you at your best! Work from home or our Spaces co-working office

You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth

You’ll have a piece of the pie; every Loopio employee participates in our stock option plan!

You’ll participate in a health and benefits plan that kicks in on day one!

A generous PTO plan and International Remote Work policies

The career growth opportunities are endless

Internal Application Deadline: January 17, 2025 at 5pm PST/EST.

Internal Application Process for Loopers can be viewed here. (Internal access only)

Have questions about this internal opportunity you would like to discuss? Please reach out to the Talent Partner and/or Hiring Manager.

We recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups.

Whether or not your experience checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (work@loopio.com) should you require accommodations at any point during our virtual interview processes.