Process Manager (Business Process Management- Remote, India)

Scope of Position

As a Process Manager, you will be responsible for identifying and implementing process improvements across the organization. You will work closely with cross-functional teams to drive process efficiency and effectiveness and ensure that processes are aligned with business goals and objectives. You will be responsible for developing and implementing process improvement initiatives, tracking progress, and reporting on results to leadership.

You will work with subject matter experts and other staff to analyze processes and systems, identifying areas for improvement and determine needs to translate into business requirements. Objectives include ensuring that systems and applications are being fully utilized to achieve operational efficiency and to ensure a positive customer experience. The Process Improvement Analyst will work with associates, leaders, business partners, application vendors, and IT to achieve this end. The Process Improvement Analyst will also proactively manage small to medium projects, while being assigned to Program/Project Managers to help execute tasks on larger projects.

Essential Job Duties

• Conduct analysis of current processes and identify process improvement opportunities across the organization.
• Participate and contribute in End-to-End process transformation projects.
• Drive process mining / task mining projects with vendors, business stakeholders and IT.
• Identify process improvement / automation opportunities through process mining projects.
• Work closely with cross-functional teams to ensure that process improvements are aligned with business goals and objectives.
• Create and maintain documentation of updated processes, procedures, and work instructions to drive process standardization and improve efficiency.
• Establish metrics to track and report on process performance and ensure that data is collected and analyzed to identify areas for improvement.
• Collaborate with leadership to prioritize process improvement initiatives and develop business cases to justify investments in new technologies or process improvements.
• Communicate regularly with stakeholders to ensure that they are aware of process changes and provide training and support to facilitate successful adoption of new processes.

Education & Qualification Requirements

• Bachelor's degree in Business Administration or a related field; Master's degree preferred.
• 8+ years of experience in process improvement, project management, or a related field.
• Certification in Business Process Management or Lean Six Sigma (Green Belt preferred)
• Proven track record of developing and implementing successful process improvement initiatives.
• Strong analytical skills and experience with data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams and drive consensus.
• Strong project management skills, including the ability to manage multiple projects simultaneously and prioritize effectively.
• Experience with Process Mining software is a plus.