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FREELANCE: Senior Process Improvement Analyst

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Degree level education with at least 4 years of experience, Background in process improvement or business transformation within a large international commercial setting.

Key responsabilities:

  • Driving quality elements in business transformation at a law firm including process mapping and data analysis
  • Automating processes, stakeholder communication, promoting change agenda, and contributing to business optimization
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Digital Data Foundation Hrtech: Human Resources + Technology Startup https://www.digitaldatafoundation.com
2 - 10 Employees
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Job description

Senior Process Improvement Analyst

6 months+ Freelance Contract (or FTC) - Daily Rate

Hybrid Working - London, UK

James Carrera of Digital Data Foundation is sourcing a Senior Process Improvement Analyst to shape legal service delivery within an international law firm as part of a Business Transformation Programme.


Responsibilities

Drive Process & Quality elements of a large business transformation programme at the Firm, including:

  • helping stakeholders to define the scope of their processes
  • facilitating workshops to process map current and future state processes to support software requirements gathering and/or training
  • conducting voice of the customer interviews and surveys
  • analysing data to baseline performance and determine appropriate KPIs
  • design and implement governance around process ownership
  • Work with stakeholders automating elements of processes
  • Effective stakeholder comms. through meetings, reporting and documentation
  • Champion the change agenda internally and externally
  • Support broader project; optimisation of legal service processes, continuous improvement of processes delivered by service delivery centre and contributing to pitches.


Experience

Educated to degree level with 4 years progressive experience;

  • Process improvement projects and/or business transformation within a large international commercial setting
  • Demonstrated facilitating workshops often attended by senior people in the organisation and establishing credibility quickly
  • Managing business improvement projects through to completion
  • Experience in working within Law or similar professional environment is HIGHLY desirable


For a confidential discussion contact

James Carrera at Digital Data Foundation

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Proactivity

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