Senior IT Support Engineer

Job brief

Join a global leader in the electronics industry as a Senior IT Support Engineer, where you will play a critical role in managing and supporting IT systems and infrastructure. This opportunity allows you to work in a collaborative and innovative environment while gaining exposure to cutting-edge technologies and systems.

Responsibilities

• Provide both remote and on-site IT support for end-users, including troubleshooting desktop systems, networks, hardware, and software issues.
• Manage and maintain server, storage, network infrastructure, applications, and security controls.
• Conduct regular health checks, backups, and performance tuning for IT equipment and servers.
• Perform security risk analysis and assessments to ensure system integrity.
• Update MIS documentation, including inventory and system configurations.
• Handle ERP system administration, IP phone systems, AV equipment, and program development.
• Collaborate with cross-functional teams to address IT-related challenges.
• Occasionally travel to Shenzhen for on-site support.

Requirements

• Higher Diploma, Associate Degree, or higher in IT or a related discipline.
• Minimum of 3 years of experience in IT support, preferably in an MNC environment.
• Solid expertise in Microsoft Windows Server, Active Directory, MS SQL, VMWare, Microsoft 365, and Windows Applications.
• Proficiency in system security, network infrastructure, and cloud platform administration.
• Hands-on experience with ERP systems, IP phone systems, and AV equipment.
• Strong problem-solving, communication, and interpersonal skills.
• Proactive, self-motivated, and able to work independently with minimal supervision.
• Proficient in both written and spoken Chinese (Putonghua) and English.

Benefits & Perks

• Salary Offered: $24,000 - $30,000 per month.
• 5-day workweek with work-life balance focus.
• Double pay and discretionary bonus.
• Comprehensive medical scheme.
• 12 days of annual leave.