Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
Senior User Researcher
The Role
Cedar is improving the healthcare financial experience. It’s not hard to see the problem: we bet you or those close to you have your own stories about struggling with medical bills, fighting with health insurance, or trying to find quality care at a reasonable cost. Millions of hours, and billions of dollars are wasted each year. At Cedar, our technology empowers healthcare providers and insurance companies to work together to offer patients an exceptional and affordable financial experience.
We are seeking a Senior User Researcher to be a part of our User Research team! This is a ground-up opportunity for a seasoned & strategic researcher to help solve some of the hardest problems in healthcare. You will drive a comprehensive research & insights program for our flagship products, including our payments and affordability products. You will work in close partnership with the Director of Product Management, Director of Product Design, and Director of Data Science to set the bar for using human-centered best practices and mixed method user research. You are responsible for addressing our highest priority questions about our users, our product experiences, and our business. You are a master at running research projects that span from early opportunity identification through discovery to post product launch.
This role is an individual contributor role, with the opportunity to mentor other product team members.
Compensation Range and Benefits
*Subject to location, experience, and education
What do we offer to the ideal candidate?
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. Over the past several years, we’ve raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar’s valuation to $3.2 billion.
As of December 2023, Cedar is engaging with 25 million patients on an annualized basis, and is on target to process $2.6 billion in patient payments annually. Cedar’s ambition is to serve 50-60 million Americans by 2025, about half of the U.S. population that makes medical payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
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