Credit Analyst / Customer Service Consultant

A leading financial technologies group that builds solutions for companies operating in developing countries is looking for a Credit Analyst / Client Service Consultant. You will be the first touch-point for any customers interacting with their business finance marketplace. You have the ability to manage and understand people well. Understanding the value of every customer, you treat all leads and applications with equal commitment to set up for success the relationship between the client and the customer. You are process-orientated, able to pull together some simple monthly reports, and can spot opportunities to improve on inefficiencies.

Your main responsibilities include:

• Answering the phone for incoming queries.

• Making outbound calls to prospective clients, as well as ongoing clients. These will mostly take the format of "Just checking in on your application. Noticed you have outstanding docs, can we help?"

• Understanding all lender-partner's core products and being able to articulate them to potential clients.

• Processing of applicants through a CRM (Updating information, updating statuses, sending emails etc.)

• Monthly reporting on applications.

• Monthly invoice requests.

• Processing monthly reporting from lenders and reporting to affiliates.

• Chatbot management to service customer queries.

Must Haves:

• An ability to communicate well with people, and provide a great customer experience.

• A drive for excellence. The team doesn't put out sub-par work.

• Ability to work in a team, and independently. Your role requires both.

• Some super basic Excel skills.

• An ability to handle multiple queries at the same time and work under pressure.

• You are humble, kind, open to feedback, and always looking to learn.

Good-to-Haves:

• Some sales/customer service experience.

• A knowledge of, or background in small business.

• Some experience dealing with data.

• Working with Hubspot

• Semi-flexible remote working.

• Free team lunch on Wednesdays.

• The chance to be part of a young and exciting company which is positioned to grow rapidly, and become a market leader in Southern Africa.