Institutional Specialty Representative

Overview:

Through innovation, technology, and unparalleled customer service, Mercalis’ passionate people provide patient-centric solutions to the pharmaceutical industry that improve access, affordability, and adherence to enhance patients’ lives. We work tirelessly on the behalf of our clients, because when they succeed, so do we. 

As a Virtual Engagement Institutional Specialty Representative (ISR), you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you.

We build personal, partner relationships with our clients by utilizing a consultative approach to solving brand challenges. The Virtual Engagement Institutional Specialty Representative provides education, disease awareness, and overviews of treatment options to healthcare providers in order to ultimately help patients improve the quality of life and treat or prevent diseases.  ISRs are patient centric and purpose driven working remotely from a home office using equipment and technology supplied by Mercalis.

• A key objective will be the establishment of order sets, protocols and formulary position at targeted hospitals.
• Generate and increase sales to achieve consistent performance against sales objectives for assigned institutions
• Engage targeted customer audience in in-depth discussion of disease states and products using client approved materials
• Contact HCPs via phone and computer technology to conduct virtual details
• Schedule and conduct in-services with targeted HCPs within budget restraints and compliance regulations
• Effectively use CRM system to gather all data and maintain metrics as well as continuity of ongoing engagement
• Meet all specific program productivity metrics as set forth by the individual project
• Manage daily call activity to optimize time and maximize sales objectives
• Engage in active listening and respond appropriately to HCP needs and questions using conversational science skills
• Successfully complete training to meet or exceed all expectations set by the client becoming an expert in the assigned disease and treatments
• Fearless cold calling that can engage HCPs in conversation
• Create and maintain a positive impression with the client, the HCPs, teammates, management and other Trialcard personnel
• Manages effectively in uncertain and ambiguous situations.
• Attend all necessary meetings, both virtually and in-person
• Be a self-directed, resilient, decision maker who faces each task with optimism and is results oriented
• Share best practices and successes with teammates and National Sales Manager
  Competencies:
• Driven to succeed (previous award winner)
• Thinks and acts strategically
• Accountable and reliable with strong integrity
• Flexible and open to continuously learning
• Self-motivated with a sense of purpose, passion, and persistence
• Ability to perform the same tasks repeatedly without getting bored and staying goal oriented for the greater good of patients

• Minimum 4+ years of pharmaceutical sales experience. Award winning performance
• Minimum 2 years of Institutional Sales experience preferred 
• Excellent interpersonal, communication and presentation skills, verbal, written and digitally
• Experience with salesforce.com or other CRM system
• Strong technology skills including working knowledge of Microsoft Office products
• Highly organized and detail-oriented
• Strong time management and prioritization skills
• Aptitude for detailed product knowledge and compliance adherence
• Ability to resolve conflicting situations
• High energy, collaborator with a positive attitude
• Flexibility
• Experience detailing HCPs using approved materials in a conversational manner