Junior Global Logistics Specialist Bilingual- Arabic

Salary: $66,560.00

Job Summary: 

The Junior Global Logistics Specialist will accomplish tasks under the Global Logistics Leadership. This position will coordinate in English and Arabic with various international logistics companies to ensure outbound shipments are processed timely and economically.

Job Expectations:

• Report to the Director of Global Logistics any discrepancies of damaged or lost shipments, customs issues, and work with various freight forwarders and logistics vendors to ensure shipments are properly sent to their correct destination and on time 

• Support Global Logistics Specialist and daily functions assigned by the Global Logistics Leadership

• Maintain TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content.

• Research lost shipments, broken items and track items between custom brokers and iHerb Logistics

• Follow-up with freight forwarders and logistics vendors on a daily basis to ensure timely transit

• Organize and report monthly customer survey results to the management team for improvements

• Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed

• Obtain quotes, prepare and send vendor pricing update reports to the Accounting Department and the management team

• Translate documents if needed

• Attend corporate meetings when translation is necessary

• Support assigned projects when needed

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

   Required:

• Bilingual Preferred (Arabic)

• Interpersonal skills

• Communication skills – must be able to speak, read and write in the native country’s language

• Listening skills

• Problem analysis and problem-solving

• Knowledge of customer service principles and practices

• Adaptability

• Initiative

• Stress tolerance

• High degree of accuracy and attention to detail

• Excellent organization skills and ability to multi-task

Equipment Knowledge: 

• Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel and etc.

Experience Requirements:

Generally requires a minimum of one (1) year of related experience.

Education Requirements: 

High school diploma required. Bachelor’s Degree preferred, or equivalent experience required.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required