Project Support Associate

Opportunity

Angeion Group is looking to welcome 4 new Project Support Associates to its rapidly growing team. This is a full-time hybrid position, located at our headquarters in Center City, Philadelphia. This position requires you come into the office 3x a week. 

About the Company

Angeion Group is a leading provider of comprehensive settlement management services for class actions, mass tort, and bankruptcy administration. Leveraging world-class technology, proven best practices, and expert consulting, Angeion delivers the services and capabilities that drive greater efficiency in settlement administration. Formed by a proven and experienced executive leadership team, Angeion is bringing novel ideas and fresh approaches to notice and claims administration. For more information, please visit our website.

About the position

The Project Support Associate is responsible for working in an office environment with strong clerical and administrative skill requirements. You need to be comfortable working in a fast-paced atmosphere, be versatile, and adapt to the demanding needs throughout the course of a workday to efficiently address priorities. Must be proficient in using Microsoft Office software and have a sharp mind focused on problem solving. Additionally, extensive excel experience is helpful along with general data management skills. Responsibilities include addressing high volumes of emails and phone calls, self-managing workload, collaborating with colleagues towards task completion, and demonstrating the highest level of professionalism.

Duties and Responsibilities

• Provides back-up and support for day-to-day communication with class members for cases assigned to others, as needed
• Manages overall communication to ensure satisfactory responses to each class member’s email by providing guidance to PSAs and monitoring the performance of the communication process
• Works effectively with project managers to ensure escalated class member situations are resolved in a timely manner
• Handles sensitive information and data for special cases concerning secure information, as needed
• Proactively reviews and understands all documentation associated with each assigned case. Coordinates with the project manager to ensure the proper understanding of the case by all parties involved
• Assists project managers with the formatting, proofreading, and testing of any documents, websites, and/or email notices associated with a case, as needed
• Educates and trains PSAs and administrative associates on case-specific issues, topics, and processes
• Independently manages specific portions of the project (such as closing projects, destroying documents, reversing funds, etc.), as determined by management. In this capacity, will manage the communication with vendors and ensure that accounting processes are being followed
• Creates required complex documents like CAFA, declarations and reports and manages the mailing aspects as required by project managers
• Audits the set-up of the assigned cases in Liquid Planner
• Prepares client invoices as required by the project manager
• Continually works toward strengthening knowledge of industry and all relevant applications (LP, Law)
• Communicates regularly and effectively with all colleagues
• Meets regularly with managers to provide feedback and facilitate communication
• Adheres to all business processes while performing tasks
• Able to take on new tasks and responsibilities as needed
• Performing other work-related duties as assigned by management

Qualifications

• Minimum of (2) year of professional experience in an administrative/customer service role
• Minimum of (1) year of professional experience in an Administrative Associate position
• Bilingual (Spanish/English) preferred! 
• Excellent communication and customer service skills a must
• Demonstrated ability to independently prioritize tasks
• Ability to organize and manage multiple priorities
• Ability to multi-task and manage time effectively
• Excellent organizational skills with an eye for details
• Ability to be flexible to adapt and act quickly when urgent matters require it
• Display the technical skills necessary to perform all job functions
• Project a positive, professional image toward clients, vendors and staff in all interactions and situations
• Follow all company rules, policies and practices as contained in the Employee Handbook or as outlined by the company’s CEO/senior management
• Must be able to work independently and within a team and possess a positive, "can-do" attitude
• Excellent computer skills including all MS Office applications. (Word, excel, outlook, PowerPoint) required
• Must have strong customer support orientation (for internal/external customers) and demonstrated professional demeanor

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.

Employees are required to come into the office 3 days a week. There are no exceptions. 

Job Type: Full-time; $20/hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: Hybrid/Remote in Philadelphia, PA 19103