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Dispatch Project Coordinator

extra holidays
Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

2-3 years experience in project coordination, Bachelor's degree in Engineering, Business or related field.

Key responsabilities:

  • TAC calls for issue reporting and troubleshooting with vendors
  • Build out Meraki Dashboard Config to Hilton Standards
  • Setup Wireless/Wired Connection Rooms for Hilton TV
  • Document Conftool screenshots and manage IPWs
CallTek logo
CallTek XLarge https://www.calltekinc.com/
5001 - 10000 Employees
About CallTek
CallTek is a leading white label Enterprise Service provider delivering 24/7 engineering, software development and customer support to technology companies world wide currently servicing more 20,000 buildings and 1M enterprise network appliances. CallTek provides the highest level of engineering and customer service including global contact centers that are fluent in five major languages. With more than 5,000 team members and more than 15 years, CallTek has exclusively represented Internet Service Providers, Managed Service Providers, Manufacturers and Technology Companies, allowing our partners to focus on the customer. CallTek operates around the globe with 11 locations in five countries including the United States, Guatemala, the Philippines, Honduras and the Dominican Republic and India.
See more CallTek offers

Job description

Description
  • TAC Calls- Call Aruba Supports to report an issue
  • Reaching out to vendors for X Information and maybe even moving vendor over to new network- gather vendor network requirements, move over to new network test/troubleshoot as needed
  • PDCS- building out Meraki Dashboard Config to be compatible with Hilton Standards
  • Wireless/Wires CRs- Setup Wireless/Wired Connection Rooms for Hilton TV solution
  • IPWs- Documentation
  • Conf tool screenshots- Documentation
  • Snap Imports/Port Forwards- Device Information and management
  • RF Review- heatmap review and relay any information to the engineer
  • RMAs- reach out to support for that vendor to replace a defective device
Requirements
  • 2-3 years of experience in project coordination or similar role.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work well in a team and collaborate effectively with stakeholders.
  • Proficient in project management software and tools.
  • Familiarity with engineering concepts and terminology.
  • Knowledge of project management methodologies and best practices.
  • Attention to detail and strong analytical skills.
  • Bachelor's degree in Engineering, Business, or a related field.
  • Project management certification (e.g., PMP) is a plus.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Stakeholder ManagementProject ManagementProject Management SoftwareEngineering Research

Other Skills

  • Verbal Communication Skills
  • Time Management
  • Organizational Skills
  • Social Skills
  • Analytical Skills
  • Teamwork
  • Detail Oriented
Are you interested?

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