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Product Operations Specialist

Remote: 
Full Remote
Contract: 
Freelance
Work from: 
Croatia

Offer summary

Qualifications:

Bachelor’s degree preferred or equivalent experience, Experience in logistics or supply chain is a plus, High level of initiative and analytical thinking, Technical ability with inventory management systems.

Key responsabilities:

  • Manage operational accuracy and vendor relationships
  • Coordinate updates and confirmations for tour components
Collette logo
Collette https://www.gocollette.com/
501 - 1000 Employees
About Collette
Here at Collette, we’ve been guided travel experts for nearly 100 years. We offer more than 160 tours to destinations on all seven continents. Drawing on our rich history, we are driven by our values of caring more and doing more for our guests. Our Headquarters are located in Pawtucket, Rhode Island with divisions in the United Kingdom, Canada, and Australia. Our global team is comprised of caring travel professionals who believe that travel is vital to a life well-lived, and we take immense pride in delivering extraordinary travel experiences that enhance the lives of our guests and enrich the many communities where we give back. From our charitable Collette Cares initiatives to our support of the travel professional community, we seek to build connections that make a positive impact. With a carefully curated selection of land tours, river cruises, rail journeys, small group tours, and single hotel city stays, we provide our guests with cultural experiences that go far beyond the ordinary. From Italy to Australia to America’s National Parks and beyond, our team of experts has created immersive itineraries that deliver exceptional value along with the kind of inspiring moments that make travel so special. Combining passion and dedication with an innovative and collaborative spirit, our team draws on a diverse set of skills and experiences that often come from being ardent travelers ourselves. If we had to describe it, we would say that “it just feels different” to work at Collette. What sets us apart is that we are a group of people who have come together sharing a love for what we do and our desire to enhance the lives of others through extraordinary experiences. Each member of our team plays a key role in delivering those special, life-changing moments to our guests. Visit www.gocollette.com to learn more!
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Job description

Collette is seeking a Product Operations Specialist to join our Team. This is a remote position. The ideal candidate resides in Dubrovnik, Croatia.

About Collette:  Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world.  From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people.  So, what are you waiting for? Your journey starts here. 

Job Summary: 

The Product Operations Specialist is responsible for executing and maintaining operational accuracy and vendor management for all tour components within an assigned territory. Handles all aspects of key line items within the operations systems from end to end. This position has ownership of vendor, departure specific, updates and confirmations for assigned territory as well as supporting secure space and chase bids. Meets regularly with Product Managers, Designers and Buyers to provide status on pending items and make relevant updates within the operating systems. Key functions of the role align to company’s Excellence and Revenue goals.

Primary Functions: 

  • Builds a strong relationship with vendors through clear and consistent communication to confirm and update tour components, vendor status and subsequently records confirmations within the operations systems. 
  • Attends regional meetings to support operational consistency of vendor services with established tour itinerary and identifies key operational needs as well as tour deviations.
  • Works across multiple company departments to ensure tour components are accurate and consistent throughout all channels, ensuring overall tour integrity for optimal traveler satisfaction. 
  • Drives communication with tour managers, buyers, product managers, and designers regarding vendor hot issues. 
  • Supports Product Manager to troubleshoot and address vendor issues raised by Tour Managers for assigned region.
  • Supports the creation and maintenance of various tour documents
  • Support Regional Team in finding back up options as needed based on vendor denials. 
  • Supports ongoing vendor communication and service status; monitors and attends to inquiries and issues (i.e. confirmations, questions, issues, requests for information, invoices, complaints).
  • Builds non-required line items into the operational systems to include assigning services, creating suppliers, contract management, creating layout items and date assignments for side rsv tour components, ad hoc. 
  • Assists with builds and audits of side rsv tour components within assigned region with a high level of accuracy.
  • Assists with maintenance and changes of tour components in the operations systems as needed.
  • Supports securing tickets for operational elements of the tour that require pre-purchase, as needed. 
  • Partners with regional team to support FAMs and add dates processes, as assigned. 
  • Assists with Tour Change side rsv build updates and vendor messaging with flawless accuracy, as needed 

Knowledge and Skills:

  • Bachelor’s degree preferred or equivalent combination of education and experience.
  • Experience in scheduling, logistics, supply chain, inventory, or working within inventory or ERP systems a plus.
  • High level of initiative, analytical thinking and problem solving required.  
  • Ability to plan, organize and prioritize work in a fast-paced environment efficiently and accurately.
  • High level of initiative and ownership in decision making.
  • Possess a proactive, positive, and professional approach and demeanor to their work.
  • Collaborate well with others and foster a cooperative work environment.
  • Must be flexible to an ever-changing travel industry and educated in current events worldwide. 
  • Ability to effectively create and communicate through all means of communication to all stakeholders.
  • Must possess a high level of technical ability to work within proprietary inventory management/operations system.
  • Proficient in MS Office.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
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