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Lead UX Designer

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Costa Rica

Offer summary

Qualifications:

6+ years of experience in UX design, Deep understanding of user research and design principles, Proficient in design tools like Sketch, Figma, Strong storytelling and presentation skills.

Key responsabilities:

  • Lead a team of designers from inception to delivery
  • Manage client communications and expectations
3Pillar logo
3Pillar Large http://www.3PillarGlobal.com/
1001 - 5000 Employees
About 3Pillar
3Pillar Global builds breakthrough software products that power digital businesses. 3Pillar is an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing and Information Services. Leveraging a lean and agile approach, 3Pillar delivers value-generating, digital solutions with specialized product strategy and management, user experience design, as well as software and data engineering expertise across mobile, cloud, and disruptive technologies. For more information on the company and our services, please visit https://www.3pillarglobal.com. For current job openings in North America, APAC, LATAM and EMEA, please visit https://www.3pillarglobal.com/career-opportunities/.
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Job description

We are 3PILLAR GLOBAL 

We build breakthrough software products that power digital businesses. We are an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing, Information Services, and Retail. 

Our key differentiator is our Product Mindset. Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindset’s core values – Minimize Time to Value, Solve For Need, and Excel at Change. Our teams apply this mindset to build digital products that are customer-facing and revenue-generating. Our business-minded approach to agile development ensures that we align to client goals from the earliest conceptual stages through market launch and beyond. 

RESPONSIBILITIES
  • We are looking for a resourceful and empathetic individual who can lead a team of designers towards achieving the client’s goals. The Lead UX Designer will join a cohort of talented consultants who are able to drive a project from inception to delivery. As a lead, this individual will need to assemble team members, provide vision, delegate goals, and align work products. 

  • EXPERTISE. As a Lead UX Designer, we expect you to have a deep understanding of user research, interaction design, information architecture, visual design, and digital product development.  

  • UX LEADERSHIP. As UX Lead, you’ll own the UX effort for a client engagement. You’ll plan it, define what needs to be done and in what sequence, set checkpoints, and lead the design reviews with clients. You’ll also serve as primary UX POC for other teams (Product, Engineering) on the engagement. 

  • PLAYER-COACH. Leading a team of designers on a single or multiple projects is more than just effectively delegating tasks. Get ready to be a player-coach to guarantee project success while helping your team members grow in their own craft. You’ll guide their work, set priorities, review and (constructively) critique their designs to produce an outstanding user experience for the product. 

  • CLIENT INTERACTION. As a Lead UX Designer, you’ll be expected to set and manage expectations with clients, identify key advocates (or detractors), and work with fellow team members to plan strategic actions. You’ll own much, perhaps most, of the communication between UX and client stakeholders. You will have a solid grasp of our clients’ business objectives and ensure that our designs are aligned with them. 

  • CONSULTATIVE. We like to use our brains as well as our hands when we design, and take a consultative approach to our work. We feel this is how we can deliver the greatest value to our clients, but it’s a fine art. Guiding discussions, recommending alternative approaches while respecting our clients’ expertise is an essential skill for this role. 

  • CRAFT. As a Lead UX Designer, you’ll still be in the trenches and getting your hands dirty, so be ready to bring your UX skills to the table. We expect you to understand the three UX disciplines at 3Pillar (user research, interaction design, and visual design), and be very good at executing any two of them.  

  • COLLABORATION. At 3Pillar Global, User Experience and Product Management work hand-in-hand with Development. We expect you to be able to function effectively as part of this integrated team.  

  • PRACTICE. As a Lead UX Designer, you’ll have an excellent opportunity to contribute not just to particular engagements, but to the UX Practice as a whole. This could take the form of leading a training workshop, writing articles, recording podcasts, or mentoring other designers. We do strive to strike a sustainable balance between these efforts and our client-facing work. 

    • REQUIREMENTS
  • 6+ years of experience designing B2C and/or B2B applications in an Agile environment.
  • Well-versed in conducting or applying user research, mapping and visualizing current state experiences, identifying key opportunities, design thinking & brainstorming.
  • Can comfortably facilitate workshops (sketching, feature prioritization, card sorting, etc), and produce low-to-high fidelity wireframes by laying out research-informed information architecture.
  • Able to build wireframes and prototypes for testing and final delivery to development teams or directly to clients.
  • Proficient in Sketch App, Figma, Adobe Xd, Axure, or other design tools.
  • Able to work closely with the product team, other designers, stakeholders, and users to dive deeply into user journeys to identify problems, re-frame into opportunities, and co-create highest value needs.
  • A portfolio that highlights strong experience designing across products, platforms and personas.
  • Provide delegation, guidance, and coaching to a team of designers towards a common goal.
  • Exceptional storytelling capabilities; an ability to weave key insights and data into a compelling narrative. 
  • Ability to advocate the value of Design, and inspire partners and teammates through elegant presentation and storytelling capabilities. 
  • Advocate for the user internally and externally while balancing business and technology constraints.
  • Experience working in an Agile/Scrum development process.
  • Possess a strong sense of interaction and visual design principles.  
  • Advanced English is required.

    • BENEFITS
  • Medical Insurance benefits as per company policy. 
  • Life Insurance as per company policy
  • 12 days of paid vacation, sick leave and paid holidays as per local law
  • Paternity and maternity leave as per as per local law
  • Marriage, bereavement and graduation leaves as per company policy
  • Sick leave and paid holidays as per local law
  • Christmas bonus as per local law
  • Saving Fund “Asociacion Solidarista”
  • Beach house (Managed by the Asociacion Solidarista)
  • Discounts in local shops
  • Direct deposit of payroll.
  • Paid professional certifications

    • #Li-remote

    Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    User ResearchInteraction DesignInformation ArchitectureVisual DesignWireframingDigital Product ManagementAdobe XDSketchUp (3D Modeling Software)Figma (Design Software)Software PrototypingAgile MethodologyAxure RPDesign ThinkingStorytellingWorkshop Facilitation

    Other Skills

    • Collaboration
    • Coaching
    • Communication
    • Consultative Approaches
    Are you interested?

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