VP of Operations

** U.S. BASED CANDIDATES ONLY **

About SafelyYou

SafelyYou is a mission-driven company that raised $60m in 2021 through series A and series B financing and is now rapidly scaling. Our company spun out of the UC Berkeley AI Research Lab and develops artificial intelligence to support care for those with Alzheimer’s disease, Dementia, and other cognitive impairments. Alzheimer’s disease is the single most expensive disease in the US, costing an estimated $600b per year in direct and indirect costs. It affects 1 in 3 people over 85, 1 in 9 people over 65, and accounts for 1 in 5 Medicare dollars. Our first product is focused on reducing the frequency and impact of falls, the leading cause of hospitalization for those living with dementia. We have peer-reviewed results showing up to 80% fewer falls with an average of 40% fewer falls and 80% fewer ER visits from falls. We've raised capital from top VC firms, including Founders Fund, Eclipse, Foundation Capital, and Data Collective, and the largest providers in the space are actively using, expanding, and evangelizing the service. We have also been awarded grants from the National Institutes of Health and the National Science Foundation, given the national importance of the issue. As the population continues to age, the global costs of Alzheimer’s and Dementia are expected to double over the next 10 years. With fewer and fewer young people available to provide the care needed, we must find a way for technology to bridge the gap.
 

Your Role at SafelyYou

SafelyYou is seeking a Vice President of Operations to join our senior leadership team and take the helm of our global operations strategy. In this pivotal role, you will be the driving force behind the efficiency and growth of our supply chain, technical installations, service delivery, and customer support operations. You will lead and develop teams across the globe to ensure seamless procurement logistics, flawless technical deployments, and exceptional service operations. Additionally, you will implement robust processes designed to fuel SafelyYou's continued rapid expansion.

As the VP of Operations, you will report directly to the Chief Operating Officer (COO) and collaborate with other senior leaders to develop and execute company-wide strategies that align with our mission of delivering exceptional care and service to our clients.


The Ideal Candidate

We are looking for a visionary leader with a passion for operational excellence and a track record of successfully navigating the complexities of scaling companies. The ideal candidate will be proactive in identifying potential challenges and implementing strategic solutions before they arise. You will have demonstrated success in driving operational maturity and efficiency in fast-paced environments that demand reliability, service excellence, and continuous improvement.

Experience

• Extensive operational leadership experience overseeing supply chain management, including procurement, logistics, warehouse operations, and vendor relationships.
• Expertise in managing and executing technical deployments—specifically for hardware such as cameras or IoT devices—in both enterprise and consumer settings.
• A proven track record in customer support management, with expertise in optimizing ticketing systems, monitoring tools, and processes to meet and exceed service-level agreements (SLAs).
• Experience working with international device manufacturers throughout the entire lifecycle, from design to commercialization.
• Hands-on experience with global call center operations and driving service excellence across distributed teams.
• Proven ability to collaborate with international technical support teams, optimizing workflows for post-deployment service and maintenance.
• A strong background in optimizing operational processes for both cost-efficiency and high-quality results.
• Familiarity with scaling hardware-enabled SaaS or AI-based services in high-reliability industries, particularly healthcare or other regulated environments.
• Experience in high-growth startup environments, managing remote, distributed teams with a focus on achieving rapid, scalable growth.
• In-depth knowledge of compliance, security, and customer experience requirements in highly regulated industries such as healthcare.
• Experience in software/hardware environments, especially those utilizing computer vision or AI technologies as an enabler for SaaS solutions.

Leadership

• A proven leader with a history of attracting, developing, and retaining top-tier operations talent. You have successfully scaled teams from 10 to 50+ people.
• A mentor at heart, with a track record of coaching leaders to achieve operational excellence within their own teams.
• A strategic thought partner to the C-suite, providing insight and guidance on critical operational decisions.
• A problem solver who can quickly assess challenges and ask the right questions to drive teams to effective solutions.
• Passionate about creating an execution-focused operations culture that aligns with a meaningful, customer-centric mission.
• Driven to continuously improve the entire team’s performance, ensuring that every decision enhances both customer experience and service quality.

Key Attributes for Success

• Obsessed with service availability and quality, understanding the impact of operational excellence on both the company’s reputation and its ability to drive sales.
• Able to accelerate the pace of operations, inspiring teams to work efficiently and increase output without sacrificing quality.
• A champion of process improvements, with a proven ability to elevate quality while reducing costs.
• Highly collaborative, working seamlessly with cross-functional teams to drive shared goals and outcomes.
• Constantly striving for peak-to-peak performance, driving continuous productivity improvements across the business.
• Deeply passionate about SafelyYou’s mission, and committed to making a difference by delivering outstanding service to our customers and improving lives.
   

Why Join Us? You Can Make a Difference!
 

• SafelyYou offers a competitive compensation package, including but not limited to:
• A mission-driven company culture
• Fully remote
• Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, Vision, and Life Insurance
• Company Equity: An opportunity to share in the company’s success through ownership, allowing you to directly benefit from the growth and impact you help create.
• 401(k) Program
• Company laptop
• Monthly Education, Well-being & WFH stipends
• Unlimited PTO
• Growth potential
• Company retreats
• Medical & Family/Parental Leave
• Bereavement Leave
• Jury Duty Leave
• Reproductive Loss Leave
• Professional development opportunities

At SafelyYou, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We are committed to creating a diverse and inclusive workforce that celebrates diversity. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

We value all the perspectives our team members bring to the table, and that is why we don’t look for culture fit, but culture add. We want to hear from YOU! We encourage you to apply even if you do not fit 100% of the technical requirements.