Inbound Sales Supervisor

Summary:

Directs all day-to-day sales activity of a designated team of sales reps, to ensure effective performance and attainment of company sales initiatives.  Coordinates and performs all coaching and OTJ training and development of sales reps to ensure performance improves.  

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

• Achieving team sales goals and initiatives each week, month, quarter and year.  Directly responsible for developing and maintaining a culture of success, sustaining results or improving results each month

• Monitors weekly performance, key performance indicators, and provides needed coaching with the objective of improving individual and team performance  

• Ensures rep activity is meaningful and productive –allowing reps the opportunity to obtain sales goals through various means of engaging potential WOW! customers 

• Supports marketing initiatives completely and ensures all reps are confidently positioning WOW! products and services as needed to achieve goals

• Manages all special projects as needed, supervises the activities of any employees working special assignments  

• Using best practices to ensure the success and development of all employees through interviewing, hiring, training, coaching, performance reviews and recognition programs

• Adheres to company values and ensures all internal and external communication is courteous, professional and exceptional. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws  

• Works within the guidelines of resource management to determine optimal staff hours, and number of personnel for adequate service levels and customer response times. 

• Ensure that all service issues and customer concerns are resolved in a quick and efficient manner according to company standards

• Maintains frequent, efficient and open communication with all staff, including sales management, independent contractors, field operations and office personnel.

• Performs other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s degree from four year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience

Experience:  

• Must possess a positive, can do attitude that excels in a fast paced environment

• Prior sales call center experience in the cable industry a plus

• Proven leadership experience in a comparable environment is strongly preferred.  

• Must possess excellent communication skills, both verbally and in writing.  Must be comfortable with presenting information to groups of employees  

• Ability to work with basic mathematical concepts, especially when interpreting statistical performance data.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations  

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists 

Computer Skills:

• Microsoft Office

• Must be able to use in-house billing and CRM systems in order to effectively produce metric reports

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• regularly required to talk and hear

• required to use hands to type, handle objects and paperwork 

• required to use close vision and be able to focus  

• Must be able to perform computer functions and operate routine office equipment 

• Must be able to sit or stand for extended periods of time

• Must be able to travel for business purposes on an occasional basis

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran