Communications Specialist - MSI

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.

The Communications Specialist is a key member of the MSI marketing team supporting the third largest independent managing general agent (MGA) in the country. This role will primarily be responsible for developing and implementing internal communications strategies to ensure effective communication within the organization, while supporting external communications as needed. The communications specialist will create, edit, and distribute communications content to various audiences and organize internal events and meetings to help strengthen company culture. This role will also develop customer communications and create content for external-facing channels, as needed. Must be able to manage multiple projects and recommend new strategies to achieve goals.

PRIMARY RESPONSIBILITIES:

• Work with cross-functional team members to create high-quality content for various internal channels, including the intranet, town halls, and lunch and learns to ensure that colleagues are informed about company news and updates.
• Develop and implement communication strategies that deliver clear, consistent, and engaging messages from our executive leaders to colleagues. This includes drafting talking points, preparing presentations, and creating communication materials that align with our company's vision and values.
• Collaborate with various departments to gather information and craft clear, concise, and engaging internal and external communications in the brand voice.
• Create engaging content for external channels targeting various audiences, as needed.
• Measure the effectiveness of communications strategies and make necessary adjustments to ensure continuous improvement.
• Deliver projects on time and partner effectively with internal clients to gain approval.
• Balance multiple projects with differing and aggressive timelines, deliverables, and expectations.
• Collaborate with internal colleagues to establish campaign objectives, complete tasks, and identify and solve problems.
• Identify needs and recommend new strategies to achieve goals.
• Execute special projects as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Education: Bachelor’s degree in Business, Marketing, Communications, English, Journalism, or related field required
• Experience (years and type of experience): 3 years in marketing, corporate communications or public relations field and 5 years proven content writing or copywriting experience (must provide portfolio at interview) required; 3+ years in marketing, corporate communications or public relations field and 5+ years proven content writing or copywriting experience (must provide portfolio at interview) preferred

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Excellent written and verbal communications skills
• Ability to write for a variety of internal and external audiences
• Strong organizational skills and the ability to manage multiple projects simultaneously
• Demonstrate the organization’s core values, exuding behavior that is aligned with the company’s culture

TECHNICAL, COMPUTER, AND SYSTEM-SPECIFIC SKILLS REQUIRED:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to learn any other appropriate program or software system used by the firm as necessary

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IMPORTANT NOTICE:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.