David Energy is creating a new kind of power company. Traditional Retail Electricity Providers (REPs) are outdated, opaque, and painful for customers to engage with. We use software to monitor our customers' real-time energy usage, and we aggregate and analyze that data to maximize the value they get from their energy assets – batteries, EVs, HVAC systems and other distributed energy resources (DERs) via participation in energy markets. Our mission is to run the grid on clean energy 24/7.
Responsibilities
As a Customer Success Manager, you will be serving as our customers' trusted Energy Advisor. This includes ensuring that customers understand, respond to, and realize value from our product and services related to energy operations.
Responsibilities include:
Managing relationships and serving as your segment’s primary touchpoint
Hosting a seamless, successful and delightful end-to-end onboarding experience
Connecting customer’s pain points with the value offerings of our product
Resolving support questions or issues in a timely fashion
Identifying growth opportunities through cross-selling products and expanding coverage
Retaining existing customers and managing their renewal process
To be successful, this role will be required to:
Understand customer pain points and experience to mitigate risk (churn) and grow revenue (expansion) within our book of business.
Share feedback, use cases, and testimonials proactively to inform our roadmap, product positioning, and develop partnership success stories.
Collaborate with key cross-functional stakeholders internally to ensure a high-quality experience—from onboarding to billing to feature requests.
What We’re Looking For
4+ years experience in customer success, ideally in B2B SaaS
Excellent written and verbal communication skills
A passion for driving human-centric customer experiences and driving value
Ability to identify gaps and opportunities that will promote business growth
Experience driving process improvements for a small, but mighty team
Energy experience a plus, or excitement to learn about new, exciting industry
Benefits
Salary range: $80,000 – $110,000 plus equity
Group medical, dental, and vision insurance
Flexible vacation/DTO policy
401k
Remote or Hybrid (NYC) office culture
Premise
RECUP
Journey Digital Agency
ZEPCOM
Penbrothers