Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Senior Client Success Manager (SaaS)

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Georgia (USA), United States

Offer summary

Qualifications:

4-5 years of SaaS client success experience, Experience managing an ARR book of business of 3MM or greater, Bachelor's degree required, Proficiency in Excel and PowerPoint.

Key responsabilities:

  • Build and maintain strong client relationships
  • Conduct quarterly business reviews with stakeholders
Boutique Recruiting logo
Boutique Recruiting Human Resources, Staffing & Recruiting Scaleup https://www.boutiquerecruiting.com/
51 - 200 Employees
About Boutique Recruiting
Boutique Recruiting places Accounting, Administrative, Executive-level, Finance, HR, Legal, Marketing, Operations, Sales, and Technical professionals nationwide. We source candidates by using proprietary, state-of-the-art technology and add a personalized touch to job placements by taking the time to meet with both candidates and hiring companies face-to-face. We deliver the exact technical and cultural fit...and we find the candidates, you can't! Recognized as Best Places to Work by San Diego Business Journal 2019-2023 Listed year over year as a TOP TEMPORARY & PERMANENT PLACEMENT FIRM by San Diego Business Journal Honored with The America's Fastest Growing Companies, by Financial Times/Statista Nationally ranked as BEST STAFFING FIRM TO WORK FOR by Staffing Industry Analyst (SIA) Honored as a Diversity-Owned Staffing Firm by SIA Exclusively listed as an Inc. 500 Best Workplaces for 2023 INC 5000 FASTEST GROWING COMPANIES for 2019-2023
See more Boutique Recruiting offers

Job description

Remote

A rapidly growing SaaS company based in Atlanta, GA is looking for a Senior Client Success Manager to join their dynamic team! This fully remote role focuses on cultivating strong client relationships, driving retention, and optimizing product usage for enterprise-level clients. The company prioritizes employee fulfillment and growth, offering competitive compensation, benefits, and an inclusive culture. If you are a proactive, client-focused professional with a polished, type-A personality, this role is for you!

Senior Client Success Manager Responsibilities

  • Build and maintain strong relationships with clients to ensure long-term satisfaction and retention
  • Manage a portfolio of accounts, focusing on proactive relationship management and client engagement
  • Conduct quarterly business reviews (QBRs) to present insights, progress, and opportunities for improvement to executive stakeholders
  • Analyze client data to uncover trends, identify opportunities, and provide actionable recommendations to drive success
  • Develop and implement tailored client success plans, aligning product usage with client goals and objectives
  • Monitor and address potential risks, collaborating with clients and internal teams to resolve issues and ensure continued success
  • Serve as a trusted advisor to clients, guiding them through best practices and offering strategic solutions
  • Collaborate with sales and product teams to identify upsell and cross-sell opportunities, contributing to the company s revenue goals
  • Stay informed about industry trends and company product updates to provide clients with relevant and valuable insights

Senior Client Success Manager Requirements

  • 4-5 years of SaaS client success experience managing an ARR book of business of 3MM or greater
  • Proven ability to engage in strategic-level discussions with executive stakeholders
  • Experience creating and delivering QBRs and program reviews
  • Proficiency in Excel (formulas required; pivot tables a plus) and PowerPoint
  • Strong business acumen and the ability to read and adapt to client needs
  • Bachelor' s degree required
  • Excellent communication, organizational, and problem-solving skills

Benefits

  • Competitive base salary with annual performance bonus
  • Unlimited PTO
  • Comprehensive medical, dental, and vision insurance
  • 401(k) with employer match up to a percentage of salary
  • Life insurance, short-term and long-term disability fully covered by the employer
  • Flexible work hours (must align with EST or CST time zones)

Apply now!

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementData AnalysisStrategic NegotiationsQuarterly Finance Reports

Other Skills

  • Business Acumen
  • Microsoft Excel
  • Microsoft PowerPoint
  • Organizational Skills
  • Communication
  • Problem Solving
Are you interested?

Client Success Manager Related jobs

See more Client Success Manager jobs