Account Manager

Preference given to candidates local to the Beaverton, Oregon, area who are available to come into the office occasionally. 

Join a mission-based team in tackling one of the world’s most pressing challenges.

Food waste is one of the biggest global issues of our time. More than a third of the world’s food is wasted. And with global hunger and social inequities increasing, wasted food and resources is tragic, devastating our communities and our planet.

At Leanpath, we are on a mission to create a more sustainable future by addressing food waste at its source. With the principle that "we manage what we measure," we empower organizations with data and insights to identify why food is wasted and implement solutions to prevent it. Our patented hardware and innovative technology have been deployed in thousands of commercial kitchens around the world, making a real impact in the fight against food waste.

The Role

We are currently recruiting for an Account Manager to join our team. This is a mid-level role within our Customer Success team focused on systems and recordkeeping, invoicing, renewals, upsells, and expansion opportunities. The ideal candidate will have experience managing client relationships and will have a passion for expanding food waste prevention programs into every operation that can benefit from it.

We are seeking someone who has experience working with clients in a capacity where you were responsible for successful implementations and customer success. You must love data, contracts, systems, numbers, and storytelling since so much of what we do to help customers is rooted in data.

Primary Tasks & Responsibilities

The Account Manager’s primary responsibility is to build strong and lasting relationships within customer organizations to ensure retention and growth. Core responsibilities include:

• Serve as the point person to your clients, responsible for overseeing and managing the account’s success.
• Maintain meticulous customer records with regard to contract terms, device configurations, import shipments and related details.
• Manage invoicing, renewals, contracts, and up-sells with a high level of detail and autonomy.
• Support customer technical support cases to ensure client issues are resolved promptly and billed where appropriate.
• Help develop new business opportunities by understanding customer needs and recommending Leanpath products and services.
• Monitor changes in client strategy and leadership; continually build and strengthen relationships that are both deep and wide within the organization.
• Lead the scoping, quoting, creation, and presentation of statements of work for customer projects.
• Monitor client satisfaction, analyze client outcomes, and prepare ongoing results analyses.

Education / Experience

• Bachelor’s Degree (or equivalent)
• A minimum of 3 years of experience in account management or a related consulting/sustainability role
• Salesforce experience required
• Experience working for a SaaS / data analytics company
• Experience working with finance and contracting
• Familiarity with corporate food service operations preferred
  
  

Key Competencies

• Proven experience building strong relationships with clients, specifically senior-level customers, through a responsive,  consultative, values-driven approach.
• Mission-aligned with Leanpath sustainability and food waste goals, while comfortable working in a for-profit, commercial environment.
• Strong project management skills with meticulous attention to detail across multiple internal and customer systems.
• Experience managing and monitoring performance metrics across account portfolios
• Excellent verbal and written communication skills.
• Energetic, positive, diplomatic, professional presence.
• Fully proficient with Microsoft Office applications and Google Workspace. 
• Fully proficient with Salesforce.
• Fully proficient with video conferencing (Teams, Google Meet, Zoom).

More about Leanpath & Our Team

Founded in 2004, we created the food waste measurement & technology industry. We’ve been recognized by our customers and the industry with awards including vendor and support team of the year awards from client partners Google and Sodexo, “Sustainability Initiative of the Year” award from Food Matters Live, and the “Technology for Good” award from the Global Good Awards UK, among others.

Our team is connected through our core values, which are woven into our culture: drive and productivity, excellence, fairness, humility, kindness, and teamwork. We believe that diversity of team members and diversity of experiences makes us stronger. We support one another in becoming our best selves, and bringing our whole selves to work. We actively seek out the best talent, regardless of race, ethnicity, color, religious background, gender or gender identity, or sexual orientation.

Compensation$80,000 - $90,000 DOE + Commission