Implementation Specialist Team Lead

Position Summary:
The Implementation Specialist Team Lead is responsible for managing a team of Implementation Specialists to ensure seamless onboarding, integration, and setup of client systems and processes. This role combines strategic oversight with hands-on implementation expertise, focusing on delivering exceptional client experiences, optimizing workflows, and fostering a high-performing team culture.

Key Responsibilities:

1. Leadership and Team Management:

• Supervise, mentor, and coach a team of Implementation Specialists, fostering a culture of collaboration and excellence.
• Set clear performance expectations and conduct regular performance reviews.
• Organize and lead training sessions to ensure the team stays current with industry trends and tools.
  
  

1. Client Onboarding and Relationship Management:

• Oversee and ensure the successful onboarding of clients by the team, maintaining high levels of client satisfaction.
• Act as the escalation point for critical implementation challenges, ensuring swift and effective resolution.
• Build and maintain strategic relationships with key clients to support long-term success.
  
  

1. Strategic Planning and Execution:

• Collaborate with senior management to align team objectives with company goals.
• Identify opportunities to enhance implementation processes and propose solutions to improve efficiency.
• Monitor client feedback and industry trends to stay competitive and adjust strategies as needed.
  
  

1. Operational Excellence:

• Implement and refine tools, workflows, and best practices to optimize team efficiency and client outcomes.
• Analyze team performance metrics, generate reports, and present findings to stakeholders.
• Ensure the timely and accurate delivery of all implementation projects.
  
  

1. Collaboration and Communication:

• Work closely with other departments (e.g., sales, product, customer success) to ensure alignment and support for client needs.
• Act as a bridge between the implementation team and leadership to communicate achievements and challenges effectively.
  
  

Qualifications and Skills:

Education:

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).

Experience:

• Proven experience in implementation or onboarding, with a history of successful client integrations.
• Demonstrated success in leading and developing high-performing teams.

Skills:

• Exceptional leadership and coaching abilities.
• Strong communication, problem-solving, and project management skills.
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
• Proficient in implementation tools, project management software, and CRM platforms.

Personal Attributes:

• Results-driven with a proactive attitude.
• Detail-oriented and highly organized.
• Client-focused with a strong commitment to delivering quality results.

Key Performance Indicators (KPIs):

• On-time and on-budget project delivery rates.
• Client satisfaction and retention metrics post-implementation.
• Team performance metrics (e.g., project completion rate, resolution time for escalated issues).
• Adherence to implementation timelines and quality standards.
• Improvement in operational efficiency and process compliance rates.

BenefitHub is proud to offer highly competitive salaries along with a very generous perks & benefits package for full-time Team Members:

• Medical, Vision, and Dental (Employer paid 75% of monthly contributions)
  
• Domestic Partner Coverage for all insurance plans
• 100% employer-paid Life Insurance
• 401(K) retirement plan options (including employer contribution)
• Generous Paid Time Off (PTO)
  
• Generous Volunteer Paid Time Off (VTO) Program
• Generous Paid Paternity and Maternity Leave Policies
• 11 Holidays (Including office closed day after Thanksgiving)
• Flexible work schedules
  
• Flexible Spending Account program
• Voluntary Benefit Programs (STD, LTD, Life Insurance, Accident)

Please click here for the Voluntary Self-Identification of Disability Form which can be emailed to humanresources@benefithub.com

If you believe this position is a good fit for you, please apply