Service Implementation/Customer Experience Manager - Netherlands

You will be responsible for being a strategic partner with the sales team, implementing solutions that transform pathways for our customers within local health systems, while providing a better patient, physician, and staff experience.

You will work in parallel with our Sales, Operations, Marketing and Clinical teams to influence clinical leadership and establish protocols for consistent improvement in programme delivery within assigned Netherlands accounts.

You will act as a clinical champion for the Zio Service to build trust and expedite the adoption of Zio for new customers. You will partner closely with all cross-functional teams at iRhythm in the UK, Europe and the USA.

Responsibilities: 

• Develop relationships with key stakeholders and decision makers within key accounts in new markets to implement clinical excellence programmes, identify challenges with their current cardiac monitoring service and using your existing knowledge, help to influence clinical leadership to implement pathway transformation programmes in ambulatory cardiac monitoring.
• Partner with key accounts to scope their current pathways and workflows to identify how iRhythm can help to achieve better outcomes associated with cardiac arrhythmias via pathway change and operational efficiencies
• Work with iRhythm cross functional team members such as Clinical Ops and Customer Service to implement the Zio Service in new accounts balancing client needs and desires with iRhythm internal process and capabilities
• Build the necessary infrastructure and tools to establish and lead iRhythm clinical education programmes across regions and new markets
• Share best practices and success stories from new accounts across key functions at iRhythm to help sales representatives better understand and deliver on what matters most to customers
• Represent the voice of the customer by clearly understanding customer needs, providing use-case examples and marketing requirements documents to engineering, R&D and senior leadership.
• Identify opportunities for unique partnerships/collaborations with healthcare practitioners looking to develop care pathways, white papers, case studies that highlight best practices in ambulatory cardiac monitoring.

About you: 

You are an experienced individual with a clinical background who is highly driven to support a growing business and passionate about finding solutions to make new technology available to users in new markets, which include patients and their physicians. You are experienced in the effective delivery of a clinical service and have a patient-centric approach along with the following:

Required:

• Knowledge of the healthcare systems within The Netherlands
• Experience in healthcare pathway transformation
• Knowledge of Cardiac Arrhythmia Service delivery
• Project Management experience in a complex environment involving multiple stakeholders
• Experience in training program delivery
• Demonstrable ability to educate and build relationships in person and remotely
• Proven ability to work with initiative and under your own direction
• Confident in the use of new and existing technology applications
• Fluent in Dutch & English
• An ability to travel dependent upon location and demands of the business.

Desirable:

• Bachelor's degree in a related field (e.g., life sciences, healthcare, business) is preferred
• Proficiency in French is a plus

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