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SMB Customer Success Manager

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

3+ years in customer success in B2B SaaS, Strong communication and organizational skills, Excitement to learn about AI and dentistry, Experience in dental or healthcare is a plus.

Key responsabilities:

  • Manage hundreds of SMB accounts
  • Conduct quarterly business reviews and support expansions

Overjet logo
Overjet Scaleup https://www.overjet.ai/
51 - 200 Employees
About Overjet
Overjet is pioneering the next era of dentistry. Modern DSOs and insurance companies are realizing the clinical and operational value of innovative technologies and moving towards smart operations that leverage artificial intelligence. Guided by a patient-centric AI, Overjet’s FDA-cleared platform offers more data points in x-rays than previously possible. It integrates with major practice management and imaging systems to guide clinicians to arrive at precise & accurate diagnostic decisions, better care and patient outcomes that drive dentistry forward. With data-driven diagnoses being the key to success, Overjet enables clinicians to achieve higher clinical accuracy, precision, and consistency. When dentists see objective confirmation of a diagnosis they made, they feel more confident, and patients know they can trust their doctors. Building on formative experiences with MIT and Harvard School of Dental Medicine, Overjet was founded on the vision to enhance clinical decision-making to improve oral health. Every day, some of the largest DSOs, dental groups, and insurance companies rely on accurate information provided by Overjet to deliver care and services.
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Job description

Lead the Future of Dentistry. 

Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring the success and growth of our SMB customers using Overjet’s software platform. This person will be integral to the success of our private practice clients and small-sized DSOs, with a keen focus on maximizing customer value, reducing churn, and solving complex challenges as they arise.

Responsibilities

  • Manage hundreds of SMB accounts, working primarily with dental office leadership to ensure successful adoption and drive ongoing value 
  • Lead pilots with SMB clients, successfully transitioning them to a full expansion
  • Conduct quarterly business reviews, providing insights and driving value 
  • Leverage customer data to create project plans that increase customer usage and customer ROI 
  • Act as a product expert answering reactive needs for your customers and proactively calling out areas of opportunity
  • Develop and execute save plans based on leading indicators or customer concerns
  • Develop and document repeatable plays and resources for other team members
  • Support the “total office” concept, ensuring every member of the dental office staff is engaged
  • Partner with the operations team to develop automation to allow you to serve a large SMB book of business
  • Drive expansions and upsell of new modules and software additions to existing customers
  • Partner with leadership to help mold the future of SMB Customer Success at Overjet

Qualifications 

  • 3+ years of experience in customer success in B2B SaaS required
  • Excellent communication and interpersonal skills
  • Exceptional organizational skills
  • Excitement to learn about artificial intelligence and dentistry
  • Strong work ethic to achieve results in a high-growth startup environment
  • Experience in insurance, dental, and healthcare is a plus but not required

Why Overjet? 

  • Competitive Compensation and Equity
  • Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
  • 401k plans with a matching program
  • Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
  • Life and AD+D Insurance 
  • 8 weeks Paid Parental Leave 
  • Optional HSA with Employer contribution
  • Flexible Time Off and company paid holidays
  • Annual Learning and Development Stipend
  • Work from Home Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.

Many of our positions are based in Palo Alto, New York City, Boston, and Lahore. The Jetsetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Overjet's Values

  • Excellence: We set ambitious goals and strive for excellence.
  • Velocity: We focus, act with urgency, and deliver results.
  • Ownership: We take ownership, dive deep and solve problems.
  • Win-win: We play to win, setting ourselves and our customers up for success.
  • Growth: We stay curious, seek feedback, and continuously learn and grow.

Company Recognition

EEOC
Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply! 

If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

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Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Success ManagementOracle B2BAutomation StudioProject ManagementData AnalysisMedical Practice ExperienceDental ExperienceArtificial IntelligenceInsurance Sales

Other Skills

  • Organizational Skills
  • Social Skills
  • Communication
  • Time Management
  • Teamwork
  • Adaptability
  • Problem Solving
Are you interested?

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