Job Requisition ID #
Position Overview:
We are seeking a proactive, strategic and empathetic Principal User Experience Researcher to join our team. In this role, you will be responsible for conducting impactful research with cross-functional teams as well as coordinating research across several product domains. This researcher will report to the UX Research Practice Manager. You will be a team lead with some managerial responsibilities.
You will work with and help to coach a team of embedded researchers focused on delivering actionable insights that drive the design of impactful experiences in a fast-paced production environment. You will facilitate seamless collaboration, provide essential coaching and support, and ensure continuity of experiences from end-to-end. Your service-based leadership will be key in fostering a culture of continuous improvement, experimentation, and innovation.
Key Responsibilities:
1. Team Leadership and Development
Lead, mentor, and develop a team of UX researchers
Foster a collaborative and innovative team environment to scale and increase performance velocity by modeling and empowering a can-do attitude
Facilitate prioritization of projects, working with the UX Research Practice Manager, to balance workload and project assignments across the team
Collaborate proactively on practice maturity, effective use of tools and modern practices, including effective application of AI
2. Research Coordination
Develop relationships across the company understanding existing research and insights to inform your team’s research projects and collaborate on end-to-end research that looks across the customer journey
Drive a culture of experimentation earlier in the design & development process
Identify opportunities and deliver tests based on service prototypes, low-fi prototypes, participatory research activities during design workshops, etc.
Drive a culture of experimentation later in the design & development process
Develop and deliver testing protocols for a CI/CD environment (feature flags, multivariant testing, etc.)
Partner with UX Manager to integrate information from tools like Fullstory to gather and recommend insights from in-production experiences
Partner with Journey Management practice to catalog and manage insights in the context of various journeys
3. Collaboration and Communication
Work closely with UX designers, service designers, product managers, and engineers to integrate research findings into the design decision-making process
Advocate for user-centered design principles across the organization and linked to product roadmaps
Share synthesized, consolidated, translated insights to broader stakeholders on regular basis
Document and publish team impact
Minimum Qualifications
8+ years of professional research experience
Experience in delivering qualitative and quantitative results improving product strategy and development
Up-to-date toolkit of research methods, with experience to know when to be lean and scrappy and when to be rigorous
Experience conducting impactful research in Agile teams
Collaborate with a wide set of stakeholders including designers, product managers, and software developers
Skills to distill complex ideas to their essence
Demonstrated inquisitive mind and empathy for customers
Value for collaboration and bringing your team along with you
Think holistically and find patterns
High quality communications
Eagerness to work in the complex and derive simple valuable solutions
Continued curiosity to evolve skills for themselves and team members
Preferred Qualifications
Bachelor's degree or above in cognitive or experimental psychology, human computer interaction, human factors, business, or related field
Experience with eCommerce or platform experiences
Experience researching multichannel experiences
Experience with Fullstory or other analytics tools and collaborating with analytics teams
Familiarity with Lean UX and Lean Research methodologies
Experience with Agile software development
Experience with stakeholder management and promoting alignment
Experience influencing decision makers
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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