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UX Researcher

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
United States
Resource Informatics Group, Inc logo
Resource Informatics Group, Inc SME https://www.rigusinc.com/
51 - 200 Employees
About Resource Informatics Group, Inc
We are a staffing solutions and IT Solutions company that provides you with a platform to find the right fit for your desired job profile. The employment situation is constantly shifting with the changing times, and we are here to ensure that you gather the workforce that compliments your long-term goals. We understand the struggle of the search for talent that accommodates the skills and qualifications for specific profiles, one that blends in with the theme of your organization. We aim to be the best available source for young talent to find their dream jobs, by helping them narrowing down their options to the most suitable work profiles available in the market. At RIG, we consistently work towards creating the latest technology that may not only simplify your work process but also provides you with the most cost-effective solutions. We work hard to make sure that your business strives in the market to be on the top in your field.
See more Resource Informatics Group, Inc offers

Job description

Client: SPINS
Department: Design & UX
Location: Remote
Duration: 12 months
Location: Chicago IL

Must: Expert level proficiency in Miro

Only US Citizens/Green Card and they must be local

We are currently seeking a UX Researcher to join the rapidly growing Design & UX team at SPINS. As a UX Researcher you will be directly responsible for leading user research activities across multiple products and applications uncovering rich insights and unmet user needs.

The ideal candidate will be fierce advocate of people who use our products and an expert in different types of research methodologies (qualitative and quantitative) such as field studies, interviews, persona development, focus groups, surveys and journey maps.

Your Responsibilities
  • Work closely with product managers, designers, and business stakeholders to research and build usable, useful and delightful experiences.
  • Design and conduct qualitative and quantitative user research (focus groups, 1x1 interviews, usability studies, surveys, and data assessment).
  • Create comprehensive service blueprints to visually represent end-to-end service processes, identify touchpoints, and highlight areas for optimization and improvement.
  • Develop user personas and journey maps providing deep customer insights on gaps, pain points and opportunities.
  • Conduct competitive research and analysis, identify industry standards and trends.
  • Lead all phases of user research including recruiting, scheduling, testing scripts, performing the research, synthesis and readouts.
  • Present findings and actionable insights in compelling ways – that will help teams product/design decisions or further research.

Qualifications and skills
  • 5+ years of professional experience in user research on digital products and services.
  • Demonstrable knowledge of qualitative and quantitative research methodologies, evaluation techniques and analysis such as 1x1 interviews, focus groups, field research, journey maps, usability studies, survey research, card sorts, service blueprints and creation of user profiles and personas.
  • Experience conducting user/stakeholder interviews and tests using UserZoom, Maze, UserTesting.com or similar platforms.
  • Experience interpreting quantitative data from Google Analytics, Adobe Analytics, Pendo or similar analytics platforms and tools.
  • Ability to discuss, understand and negotiate user needs with a non-technical audience.
  • Ability to juggle multiple projects and competing priorities in a fast-paced environment.
  • Self-motivated, detail-oriented, and a strong storyteller.
  • Expert level proficiency in Miro

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Persona DevelopmentCopadoUserZoom GOGoogle AnalyticsPresentation TrainingUserTesting.ComQuantitative ResearchUser Journey MappingUser AdvocacyMiroAdobe AnalyticsQualitative Research

Other Skills

  • Communication
Are you interested?

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