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Solutions Engineer Support Specialist

unlimited holidays - work from home

Remote:

Full Remote

Contract:

Full time

Salary:

46 - 50K yearly

Experience:

Junior (1-2 years)

Work from:

United States

Offer summary

Qualifications:

1-2 years experience in sales support or customer service, Strong organizational and multitasking abilities, Proficient in using Salesforce or other CRM systems, Excellent communication and interpersonal skills.

Key responsabilities:

Support the SE team with administrative tasks
Monitor and manage demo and project requests

Restaurant365 Computer Software / SaaS SME https://www.restaurant365.com/

201 - 500 Employees

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Job description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

This role will provide administrative support to the Sales Engineering (SE) team, with a focus on managing demo and project requests, reporting, and data tracking. The SE Admin Support will work closely with the SE team to ensure smooth operations and efficient handling of customer-facing activities.

How you'll add value:

Monitor incoming chat requests and SE requests to ensure the sales team is getting timely answers and the appropriate SE is assigned to demos and projects

Help maintain the product feedback loop by collecting and organizing product gap information from customers and the sales team for the Product team

Manage the SE team's schedule and availability to optimize resource allocation for demos and projects

Track and report on key metrics related to SE activities, including demo volume, project status, and customer feedback

Maintain accurate records of SE activities and requests in Salesforce

Provide general administrative support to the SE team as needed

Other duties as assigned

Some travel may be required

What you'll need to be successful in this role:

1-2 years of experience in a sales support or customer service role

Strong organizational and multitasking abilities

Excellent communication and interpersonal skills

Demonstrated attention to detail and accuracy

Ability to collaborate effectively across teams and gain stakeholder buy-in

Proficient in using Salesforce or other CRM systems

Familiarity with software products and the sales process

Preferred Qualifications

Desire to grow into new roles on high growth sales team

Experience working in a high-growth technology company

Familiarity with software demos and product presentations

R365 Team Member Benefits & Perks

This position has a payrate of $24.00-$26.00/hour. The above range represents the expected payrate for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.

Comprehensive medical benefits, 100% paid for employee

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

#LI-LH1

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.