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Director of ServiceNow Development

Remote:

Full Remote

Experience:

Expert & Leadership (>10 years)

Work from:

Canada

Offer summary

Qualifications:

Proven experience managing ServiceNow teams, Hands-on experience with ServiceNow modules, Strong problem-solving and resource management skills, Familiarity with Agile methodologies.

Key responsabilities:

Lead and manage ServiceNow development team.
Oversee ServiceNow configurations and customizations.
Translate business needs into technical requirements.
Implement best practices in development processes.

Agio Information Technology & Services https://agio.com/

201 - 500 Employees

See all jobs

Job description

Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting.

We have team members in the US, UK, Canada, India and the Philippines. Our remote work policy allows us to accommodate our employees’ need for flexibility. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio.

WE OFFER:

Remote work arrangement
Competitive salary
Comprehensive health benefits including vision, dental, disability, life insurance, and more with immediate coverage
An inclusive parental leave policy
Uncapped paid vacation time off
10 paid holidays
10 paid sick days
32 hours of paid volunteer time off
RRSP matching
Training and growth opportunities
A multicultural and diverse team
A supportive work environment
Social events
Agio swag
And more

Role Overview

The Director of ServiceNow Development will lead the ServiceNow UX and Portal team, overseeing the development, configuration, and optimization of ServiceNow modules to align with Agio’s business goals and client needs. This is a mid-level management role requiring a blend of technical expertise, leadership skills, and the ability to collaborate across departments. As a "player/coach," you will actively contribute to development efforts while guiding and mentoring your team.

Key Responsibilities

Leadership & Team Management
- Lead a team of ServiceNow developers and business analysts/systems administrators, fostering a culture of collaboration and innovation.
- Manage resource allocation to ensure team members are focused, unblocked, and delivering effectively.
- Provide mentorship and support for professional development within the team.
ServiceNow Development & Configuration
- Oversee the configuration and customization of core ServiceNow modules, including CSM, CMDB, ITSM, Portal, and CPM.
- Maintain a hands-on approach to development as needed, demonstrating a "player/coach" mindset.
Strategic Planning & Execution
- Translate business needs and ideas into technical requirements and actionable project scopes.
- Collaborate with stakeholders to prioritize and align projects with organizational goals.
Process & Standards
- Implement modern software development practices to optimize team efficiency and product quality.
- Ensure best practices are followed in development, testing, and deployment.
Collaboration & Stakeholder Management
- Act as a liaison between technical teams, business units, and leadership to ensure alignment.
- Regularly communicate project progress, risks, and achievements to stakeholders.

Qualifications

Required Experience

Proven experience managing teams of ServiceNow developers.
Hands-on experience with configuring and customizing ServiceNow modules, particularly:
- Customer Service Management (CSM)
- Configuration Management Database (CMDB)
- IT Service Management (ITSM)
- ServiceNow Portal
- Customer Project Management (CPM)

Skills & Knowledge

Strong ability to translate business requirements into actionable technical solutions.
Familiarity with modern software development practices, such as Agile methodologies.
Expertise in resource management within a development team to maintain productivity and focus.
Excellent problem-solving skills and ability to unblock team members in technical or process-related challenges.

Personal Attributes

Demonstrated ability to lead as a "player/coach," contributing directly to technical work while mentoring the team.
Strong communication and interpersonal skills to work effectively across diverse teams.
Commitment to continuous learning and staying updated on ServiceNow platform development.

#LI-REMOTE

Agio is a blend of who we are and what we aspire to be. As an equal opportunity employer, we embrace diversity and are committed to creating an inclusive culture that allows each of us to do our best work and be our best selves.

We welcome all interested individuals to apply and encourage applications from people with disabilities, diverse ethnic and cultural origins, veteran status, and people from all races, religions, gender identities, sexual orientations, and expressions. We encourage you to apply if you see a fit between you and the opportunity.