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MANAGER CLAIMS AUTO

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Canada

Offer summary

Qualifications:

5-7 years of Auto Claim experience, 3 years of management experience, CIP designation preferred, Strong negotiation and conflict resolution skills.

Key responsabilities:

Provide operational leadership to Auto Claim Advisors
Analyze performance metrics and develop improvement plans

Allstate Identity Protection Information Technology & Services SME https://www.allstateidentityprotection.com/

201 - 500 Employees

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Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Auto Claims team is looking for a Manager, Auto Claims to join our team! Reporting to the Delivery Director National Auto Claims, you will be accountable for the management of a National team of Auto Claim Advisors & Senior Auto Claim Advisors. In this role you will support Regional Directors and their Management Team in achieving their loss/expense cost containment and customer experience objectives. As well as efficiency & effectiveness and employee engagement.

Role Designation: Home Based

Accountabilities:

Provide operational leadership and direction to a capable team of Auto Claim Advisors & Senior Auto Claim Advisors who handle complex files in multiple provinces and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements
Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Building plans to capitalize on the opportunities and reduce adverse risks.
Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities
Recommend, implement, and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on the strategy
Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies
Ensure performance and development plans are in place for all direct report employees
Participate in Talent Pool Assessments

Qualifications:

Minimum 5-7 years of Auto Claim experience
Minimum 3 years of management experience
Enrolled in, or completion of, CIP designation
Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues
An in-depth understanding and working knowledge of Claims Best Practices
Advanced MS Office knowledge, especially in Excel and Tableau
Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®