Senior Manager, Claims Experience (French Market)

Ce poste implique de travailler à Amsterdam, nous serons ravis de vous accompagner pour une re-localisation mais s'il vous plaît veillez à ne postuler que si vous souhaitez travailler sur site à Amsterdam.

We’re looking for a highly motivated, compassionate leader who’s eager to bring our Claims Experience Team to the next level.

Your day-to-day will involve overseeing our experienced CLX advocates as they manage claims for our European customers. You will ensure all claims are handled efficiently, while working to improve our claims experience into the best in the industry. We will look to you to guide, mentor, and manage this incredible team.

What you’ll do

• Manage the day-to-day operations for our French claims team
• Train and coach the claims experience advocates on your team
• Delight our customers with seamless claims while outperforming on our KPIs
• Report on industry and company trends and other data-driven insights to both internal and external stakeholders
• You will be the main point of contact for all French claims related enquiries

What you’ll need

• 5+ years in a leadership role growing, managing, and coaching a claims team
• Proficiency in French and English
• Desire to work in a unique, dynamic, and fast-paced startup environment
• Empathetic, patient, and positive approach to your work
• Ability to work in an office environment a minimum of 2 days a week
• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture