Customer Success Manager (Remote, based in Mexico)

Visit.org is looking for a passionate and ambitious Customer Success Manager to join our remote team. The Customer Success Manager will own a client portfolio, acting as the main point of contact and advocate for our corporate partners. You will drive contract/service utilization, work on maximizing participation, oversee contract level quality assurance, provide social impact advisory, and support partnership renewal of your portfolio. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.

Please note: This is a remote, Mexico-based 40 hr/week contract position that requires working hours from 9:00 AM - 5:00 PM EST

What Motivates Us

There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.

When You Join the Team

• You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.
• You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.
  
  

About Visit.org

Enterprises are struggling to adapt to the increasing demand from their employees to work in socially accountable workplaces while adjusting to the business transformation of hybrid workflows. Visit.org is an enterprise SaaS company delivering purpose for a more engaged workforce. With its proprietary content across 90+ countries, Visit.org is providing the infrastructure and content for purpose-driven employee and client engagement. Some of our customers include Applied Materials, Cencora, Pure Storage, MediaBrands, and others.

Responsibilities

• Develop and implement strategic plans to manage and grow assigned accounts
• Renew accounts and prevent churn of existing logos and recurring revenue
• Build strong, trusting relationships across multiple levels, from end user to executive sponsor
• Understand client needs and how Visit.org can support them
• Provide superior customer service and ensure client satisfaction, escalating issues efficiently and addressing challenges effectively
• Communicate and coordinate with other internal teams to deliver on expected services
• Support sales team with happy references, referrals, and warm cross-sell leads
• Develop and maintain excellent knowledge and understanding of Visit.org’s go-to-market model, our service and tech offerings, the competitors in the space, and the industries we serve
  
  

Qualifications

• 2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing, quota-responsible role
• Experience working in a fast-paced startup environment, particularly enterprise SaaS
• Fluency in demonstrating value through customer stories, data, and unique insights
• Strong organizational skills and the ability to create structure in ambiguous situations
• Detail-oriented while maintaining the ability to drive towards overarching goals
• Ability to learn quickly and grasp different processes and/or systems
• Excellent written, verbal, and presentation communication and interpersonal skills
• A team player who can foster relationships and communicate effectively across departments
• Competence using sales management and internal communication tools, including Salesforce, Gong, Slack, Monday.com, and others
• A true desire to satisfy the needs of our clients
• Passion for our mission and the desire to make an impact in the world through technology
• Experience working in a fast-paced startup environment
• Passion for our mission and the desire to make an impact in the world through technology
  
  

Please note: This is a remote, Mexico-based 40 hr/week contract position that requires working hours from 9:00 AM - 5:00 PM EST

How we care

• Competitive salary
• Mission-aligned company events/volunteering
• Inclusive, exciting start-up culture
• Accelerated career & personal growth
• Culture Club and more!