IT Support Specialist,

Who We Are

At R2, we believe that small and medium businesses are the productive engine of society. Small and medium businesses (SMBs) make up over 90% of companies in Latin America, yet they face a trillion-dollar credit gap. Our mission is to unlock SMBs’ potential by providing financial solutions that are tailored to their needs. We are reimagining the financial infrastructure of Latin America - where SMBs financial needs are satisfied without ever having to go to a bank.

R2 enables platforms in Latin America to embed financial services that SMBs can then leverage (starting with revenue-based financing). We are a tight knit team coming from organizations such as Amazon, Google, Nubank, Uber, McKinsey & Co., Mercado Libre, Globant, and J.P. Morgan. We are backed by world-class investors such as Gradient Ventures (Google’s AI-focused fund), General Catalyst, Hi Ventures, COMETA, Y Combinator, Endeavor Catalyst, Femsa Ventures, PayU, among others.

As a IT Support Specialist, you will play a crucial role in ensuring the operational efficiency of our IT systems while learning and contributing to our DevOps processes. We’re looking for someone proactive, eager to learn, and passionate about technology.

A few articles that have been published about R2: Google-Backed R2 Raises $59 Million in Equity, Debt for Lending, Fintech R2 Inks $100 Million Credit Line to Boost Mexico Lending, Google leads fresh investment in embedded lending fintech R2 , and Rappi and R2 to Provide Loans to Restaurants in Mexico and Colombia.

What You’ll Work On

• IT Support & Administration
• Managing onboarding and offboarding processes for employees
• Administering user access and permissions, primarily centralized through JumpCloud.
• Supporting user environments, including Windows and Mac systems
• Troubleshooting IT-related issues and maintaining hardware inventory
• Security and Compliance
• Supporting adherence to ISO 27001 standards by ensuring access controls and security measures are in place
• Assisting in the monitoring and resolution of IT security alerts
• Learning and Growth in DevOps
• Participating in DevOps-related tasks, such as basic AWS account management and monitoring
• Gaining exposure to infrastructure as code tools like Terraform and Kubernetes
• Assisting in automated process implementation to improve IT efficiency
  

Who You Are

• Basic understanding of IT support functions, including user account management and troubleshooting
• Familiarity with Windows and Mac operating systems
• Interest in learning DevOps tools and practices
  
  

Bonus Points

• Familiarity with JumpCloud or other directory services
• Basic knowledge of cloud platforms, especially AWS
• Exposure to scripting or programming (Python, Bash, etc.)
• Experience working in a remote environment
  
  

What We Offer

• A supportive environment to grow your career, including mentorship in DevOps
• Access to world-class tools and training to help you succeed
  
  

If you’re looking to build a career in IT and are excited to learn DevOps in a fast-paced, innovative fintech company, we’d love to hear from you!