OGC is a boutique research and consulting agency specializing in data-driven strategy, market research, and Customer Experience (CX). We work with some of the world’s leading brands across various industries, including Telecommunications, Financial Services, Specialty Retail, Hospitality, and Software. We help our clients better understand their customers, develop actionable insights, and improve business processes.
We are seeking a Panel Management & Insights Specialist to support Comcast’s Research Team, specifically focusing on a dedicated, new product line. In this role, you will play a crucial part in the implementation and management of a new branded market research panel, acting as a steward for day-to-day panel operations and activities. This role will work closely with the panel management software company and require daily engagement with clients to ensure a comprehensive understanding of their business needs.
As part of our high-performing team, you will have the opportunity to gain hands-on experience in a range of market research techniques while working closely with Comcast product lines. This position offers a unique chance to be exposed to the telecommunications industry and contribute to the success of our innovative product offerings.
This is a full-time, remote position working EST timezone. The position may require occasional work trips to the Philadelphia.
Core Responsibilities and Tasks
Primary point of contact in managing panel implementation and maintenance processes from start to finish
Propose and develop panel recruitment, retention, and engagement strategies through analysis of the available panel data and knowledge of external panel management best practices
Master the panel and project execution platform
Manage day-to-day communications with panel members via email, newsletters, social media etc.
Promptly respond to panel member questions, concerns and issue tickets to resolve problems
Serve as a trusted adviser with your clients - including looking for additional survey opportunities as well as regular business reviews of accomplishments
Stay current on market research panel industry standards, innovations and best practices
Proven ability to manage multiple projects at varying stages simultaneously, with the ability to prioritize accordingly while maintaining superior client service
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