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ServiceNow CSM Senior Technical Consultant

Remote: 
Full Remote
Contract: 
Freelance
Salary: 
19 - 48K yearly
Experience: 
Senior (5-10 years)
Work from: 
Colombia

Offer summary

Qualifications:

Expertise in consulting and customer service management, Experience in process management and ServiceNow, Native or fluent in Spanish, Conversational English proficiency.

Key responsabilities:

  • Support GNP Customer Service Management implementation project
  • Collaborate with stakeholders for successful CSM processes
Softgic logo
Softgic https://softgic.co/
51 - 200 Employees
About Softgic
We are a young and growing company, with operations in Medellin and Bogota, focused on the generation of technological solutions in synergy with our customers and our team so that these solutions add value within their organizations and their business processes.
See more Softgic offers

Job description

At Softgic, we work with the sharpest minds—those who build, those who love what they do, and those who bring 100% attitude because that's our #Coolture. Join us in our mission to make life easier with technology and become part of our team as a Servicenow CSM Senior Technical Consultant.


Compensation:
USD 10 - 25/hour.

Location:
Remote (for Argentina, Bolivia, Brasil, Chile, Colombia, México, Uruguay, and Venezuela residents).

Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy:
  • Deliver quality products and services.
  • Achieve the satisfaction of our internal and external clients.
  • Encourage in our team the importance of training to grow professionally and personally through development plans.
  • Comply with the applicable legal and regulatory requirements.
  • Promote continuous improvement of the quality management system.
What makes you a strong candidate:
  • You are expert in consulting, customer service management, process management, and ServiceNow.
  • Spanish  - Native or fully fluent.
  • English - Conversational.
Responsibilities and more:

Scope:
Support the GNP Customer Service Management (CSM) implementation project, focusing on:
  • Catalog Items
  • Escalation Workflows
  • Surveys
  • SLA and/or OLA management
  • Reports
  • Outlook integration for new cases
  • Additional integrations as required

Role Expectations:
  • Provide expertise during the Execute and Deliver phases of the project.
  • Collaborate with stakeholders to ensure successful implementation of CSM processes and workflows.
  • Deliver part-time support, ensuring quality and alignment with project goals.


Benefits
  • We're certified as a Great Place to Work.
  • Opportunities for advancement and growth.
  • Paid time off.
  • Formal education and certifications support.
  • Benefits with partner companies.
  • Referral program.
  • Flexible working hours.



Salary: USD 10 - 25/hour

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementProcess ManagementServiceNowEscalation ManagementInternal ReportingOutlook Web App (Email Clients)

Other Skills

  • Consulting
  • Collaboration
Are you interested?

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