At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products’ performance. The Technical Services department in Heerlen is responsible for addressing clinical/technical product inquiries for Europe, Middle East and Africa. The Endoscopy Technical Services Specialist position is a home-based position. You will be responsible for providing remote technical support (phone, e-mail) for the Endoscopy business. The endoscopy product portfolio consists of capsule endoscopy products, motility testing, endoscopic ultrasound, and reflux testing products. This position requires max. 10% travel. You will be part of an EMEA team, having :7 direct colleagues supporting the same OU. This team is part of a bigger team (:60 people supporting different Operating Units) which also includes the patient contact center.
We are looking for a technical specialist, who wants to develop towards a real product specialist, and use this knowledge to explain and support customers in using the products. We invite both experienced professionals and recent graduates to apply for this position. For this position, we expect you to be a medical technical professional with a passion for helping our endoscopy customers. You should be customer focused and have excellent communication skills to explain complicated technical issues related to a broad range of endoscopy products to health care professionals and field personnel. Endoscopy product portfolio developments are state-of-the-art. This means that you will give troubleshooting advice related to new technologies (apps, cloud application, communication technology) on top of the medical device itself.
Responsibilities may include the following and other duties may be assigned:
- Providing world class technical support to our customers via phone and email; documentation and tracking of incoming requests.
- Serving as a technical liaison between our stakeholders and the operating unit in Israel and the United States
- Provide training to internal and external customers
- Working hours: 7:30AM-4 PM
- Once per :6 weeks, on-call availability between 5-7PM (availability rotates between colleagues)
Required Knowledge and Experience:
- Bachelor’s or master’s degree in (biomedical/electrical/mechanical/IT) engineering, or health related degree with demonstrated technical skills
- Experience with analysing technical issues and processes for continuous improvement
- Self-starter, demonstrated analytical and problem-solving skills and strong customer focus
- You are a distinct standout colleague, who’s able to establish relationships with colleagues in other countries and departments
- Handling several tasks, priorities and projects at once poses no problem for you and you can work well in a high pace environment
Fluency in French and EnglishFluency in any other West-European language and experience in working in a medical technical environment are considered advantages for this role.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
