Technical Service Engineer

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role:

As Field Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

What you will do:

• Perform pre-installations, installations and maintenance activity
• Perform training, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
• Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
• Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
• Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings

What you need to have:

• At least 2-3 years’ experience as Field Service Engineer or as Technical Service Engineer
• Ability to technically assess situations and issues, and proactively advise on solutions
• Ability to follow procedures and plan time effectively
• Ability to manage multiple tasks
• Certification relating to Mechanical, Electrical/Electronics, Networking or software capabilities is a plus, but not required.
• Expert knowledge of technical products, ideally similar to MI’s product range is a plus, but not required.

What we offer:

• Growth Opportunities within international environment
• Health Cashback Plan
• Discount Scheme
• 25 days annual leave + public holidays
• Employee Assistance Program
• Life Insurance
• Long Service Awards
• Employee Referral Program
• Smart Casual dress code
• Company Pension

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you!