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Technical Support Engineer (L1-L2/Cybersecurity)

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

2-3 years experience in Technical Support, Familiarity with Python, JavaScript, and Linux, Basic knowledge of Docker and Kubernetes, Experience with RESTful APIs and cybersecurity tools.

Key responsabilities:

  • Provide enterprise-level customer support
  • Troubleshoot technical issues and propose solutions
  • Develop tools for troubleshooting issues
  • Maintain customer relationships and conduct on-call duties
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Manning Global AG SME http://www.manningglobal.com
501 - 1000 Employees
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Job description

This is a remote position.

Our client, a leading global IT service provider, is recruiting a Technical Support Engineer (L1-L2/Cybersecurity) to join their project in Romania.



Position Title:

Technical Support Engineer (L1-L2/Cybersecurity)

Position Type:

Full Time

Start Date:

ASAP

Location:

Remote, Romania

Contact:

Bianca |  +49 (0) 89 23 88 98 54


Responsibilities: 

  • Work directly with customers and partners to provide enterprise-level customer support

  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments

  • Develop or expand tools to help troubleshoot issues that help improve customer experience

  • Reproduce customer issues and, if necessary, file bug reports, escalate cases to Engineering, and provide any necessary documentation

  • Provide outstanding customer service and maintain customer relationships with clients

  • Gain a deep understanding of the client product

  • Conduct periodic on-call duties



Qualifications:


  • 2-3 years experience in Technical Support, Security Operations, or Incident Response capacity

  • Comfortable troubleshooting Python and JavaScript

  • Comfortable working with Linux command-line

  • Use logical approaches to problem-solving and troubleshooting

  • Proactive insight and highly organized

  • Incredibly sound verbal and written communication skills, and relationship-building capabilities

  • Excellent time management skills with the ability to prioritize and organize issues effectively

  • Passionate about technology with a strong desire to work in a fast-paced environment

  • Works well as part of a team and contributes to continuous improvement

  • Basic familiarity with Docker and Kubernetes (K8s)

  • Basic familiarity with MongoDB, Shell Scripting, and Regex

  • Experience working with RESTful APIs

  • Experience with enterprise cybersecurity tools (SIEM, EDR, Threat Intel, Proxy, etc.)





Salary:

-

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Troubleshooting (Problem Solving)
  • Time Management
  • Teamwork
  • Communication
  • Organizational Skills

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