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Technical Support Engineer- Mexico

Remote: 
Full Remote
Work from: 
Mexico

Offer summary

Qualifications:

Native or high-level English, Strong technical aptitude, Experience with web technologies, 1+ year in customer-facing role.

Key responsabilities:

  • Provide technical support to enterprise customers
  • Develop expertise in Autofleet products
Autofleet logo
Autofleet Startup https://www.autofleet.io/
11 - 50 Employees
About Autofleet
Autofleet is the complete solution for fleets and mobility operators to optimize existing operations and launch new on-demand passenger and logistics services. Using Autofleet’s platform, fleet operators are able to maximize utilization and revenues while reducing fleet downtime and opening up new mobility services. Autofleet is active worldwide, optimizing tens of thousands of vehicles and millions of monthly rides for leading mobility operators in multiple verticals such as Rental, Taxi & Rideshare fleets, Shared Mobility operators, OEMs, Logistics and others.
See more Autofleet offers

Job description

Our global operation continues to expand. We’re looking to grow our support team with hard-working, tech-savvy support agents to take part in the journey.

The ideal candidate is service-oriented, self-motivated, with excellent organizational skills and a willingness to learn new technologies.

We’re a start-up, so the work is highly interdisciplinary. Providing technical support is the backbone of the role and giving product feedback based on your knowledge of clients’ pain points, and take part in other tasks.

The position is shift-based and requires work during nights and weekends.

What You’ll do
  • Provide technical support to enterprise customers on our products and services
  • Employ creative problem-solving skills to efficiently solve customers’ issues
  • Develop expertise in Autofleet products and stay up to date on new features and improvements
  • Work with Product and R&D to investigate issues and provide usability feedback from customer
  • Take part in company projects based on your abilities and interests. We’re a young and growing company. We like it when people take initiative and learn new skills.

Requirements

  • Native or high-level English
  • Strong communications skills
  • Solid technical aptitude and a passion for learning new technologies, products, and methodologies
  • Strong critical thinking and attention to detail
  • Flexibility and availability to embrace change
  • Experience with web technologies and scripting languages - an advantage
  • 1+ year in customer-facing role - an advantage
  • Experience working with SQL- an advantage

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportSQL (Programming Language)Programming LanguagesWeb Engineering

Other Skills

  • Problem Solving
  • Communication
  • Critical Thinking
  • Organizational Skills
  • Detail Oriented
  • Physical Flexibility
Are you interested?

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