Web Content Manager | Remote for North American Universities 🚀

Company Overview:

Our client is a performance marketing agency specializing in mission-driven organizations, particularly in education. Since 2020, the agency has grown rapidly, serving a diverse client base with a talented team of marketers across North America.

In this role, you will manage the internal website for a leading North American university. You’ll oversee content updates, manage a ticketing system, and mentor a team of student workers. As the agency’s first hire in Latin America, you’ll play a key role in ensuring seamless web operations and supporting the university’s digital goals.

Your Role:

You will be responsible for overseeing and maintaining the university’s internal website, ensuring it is up-to-date, user-friendly, and aligned with institutional priorities. This role combines technical expertise, leadership, and a strong ability to manage workflows and resolve issues effectively.

Key Responsibilities:

• Manage content updates and ensure functionality using DNN CMS/
• Oversee the ticketing system, assigning tasks to student workers, tracking progress, and ensuring timely resolutions.
• Mentor and train a team of student workers, providing clear guidance and actionable feedback.
• Troubleshoot technical issues using tools like browser developer consoles and escalate complex problems when needed.
• Monitor website performance metrics using tools like Google Analytics and recommend improvements to enhance usability and efficiency.
• Act as the primary liaison between the university and the marketing agency, ensuring effective communication and delivery of web solutions.

You Bring:

• 3-5+ years of experience managing websites, particularly intranets, extranets, and portals.
• Experience with content management systems (CMS), particularly DNN, or similar tools like WordPress, Drupal, Joomla, or Sitecore.
• Hands-on experience managing ticketing systems (e.g., Jira, Zendesk, or Monday.com) and coordinating tasks across teams.
• Proficiency in HTML, CSS, and basic JavaScript for troubleshooting and implementing content updates.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Fluent written and spoken English, with demonstrated experience in client or stakeholder communication.

Bonus Points:

• Experience optimizing web content for search engines (SEO) or improving conversion rates (CRO).
• Familiarity with analytics platforms like Google Analytics or Adobe Analytics for tracking and reporting website performance.
• A background in education marketing or working with mission-driven projects.
• Proven ability to create training materials or mentor others in CMS best practices.

What’s Offered:

• Fully remote work environment with flexible scheduling.
• Competitive pay based on experience.
• A leadership role shaping the web operations of a major university.
• A collaborative, mission-driven team that values your input and expertise.
• Opportunities for professional growth and skill development in a fast-paced, supportive environment.

Interview Process:

1. Screening
2. Introductory Chat: A 30-minute call to discuss the role and your background.
3. Skills Assessment: A short exercise to evaluate your ability to manage a CMS and coordinate team tasks.
4. Team Fit Interview: Meet with team members to discuss your approach to leadership and problem-solving.
5. Final Interview: A conversation with leadership and offer presentation.

This is an immediate hire—apply today to help shape the future of a university’s web operations!