NOTE: This is a FULLY remote role, but the candidate must be in EMEA to collaborate with their team, peers, and internal customers. Please only apply if you are physically based in EMEA.
Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.
Hostaway is seeking a skilled and motivated IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to our global, fully remote team members.
As a profitable and growing company, this role is necessitated by our continued growth and commitment to our Core Values.
Reporting to the Senior Security Manager, this role will:
Provide first-line support for IT-related issues, including hardware and software troubleshooting
With a view to creating a self-serve first support model, with zero-touch provisioning, you will ensure our knowledge base is up to date with clear help guides and processes, and build out intelligent auto-responses for our ticketing system that reduces the level of human support needed to service our team
Configure, support, and maintain computer systems, software, and other peripherals
Assist with user account management, including password resets, access permissions, and system onboarding/offboarding
Diagnose and resolve technical issues related to Windows/macOS operating systems and common applications
Maintain an inventory of IT assets, ensuring accurate records of equipment and software licenses
Assist the Senior Security Manager with rolling out security tools and processes
Manage company-wide tools, including MDM and access management systems
Identify recurring technical issues and recommend solutions for improvement
Provide training and support to end-users to enhance their understanding of IT systems
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