Solution Engineer, APAC

Description

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Today, BioCatch counts over 25 of the top 100 global banks as customers who use BioCatch solutions to fight fraud, drive digital transformation, and accelerate business growth. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com

We are looking for a Solutions Engineer to join our dynamic and cohesive Solutions team which provides all operational and technical services to our customers worldwide. The majority of our customers are financial institutions like banks and credit unions - but not only. 

This role is suitable for unique people who have both solid hands-on technical experience and great customer-facing skills.

Responsibilities:

• Leading implementations and other technical projects, enabling BioCatch anti-fraud solutions for web and mobile applications. 
• Working with Executives, Project Managers, and Developers.
• Contributing to our documentation, leading workshops, and helping to improve our processes and practices.
• Onboarding our customers and partners to use BioCatch solutions.
• Working with cross functional teams to overcome integration challenges with our customers' web/mobile applications.
• Managing complex projects according to desired timelines.

Requirements

Technical Experience:

• Integration Skills: 3+ years of experience in integrating cloud solutions, especially in a web/mobile context. This could include experience with APIs, SDKs, and third-party integrations.
• Frontend/Fullstack Development: Proven experience in frontend or fullstack development of web or mobile applications. Familiarity with popular programming languages and frameworks (e.g., JavaScript, React, Angular, Node.js, React Native, Cordova, Swift, Kotlin, Flutter, Ionic, etc.) is essential.

Customer-Facing Skills:

• Experience working with customers: Demonstrated ability to onboard and support world-class customers, particularly in the financial sector (banks, credit unions, etc.)
• Excellent Communication: Ability to communicate effectively with a variety of stakeholders, including Executives, Project Managers, and Developers. This includes both written and verbal communication, presentation skills etc.
• Can-Do Attitude: A proactive and positive approach to problem-solving and overcoming challenges.

Project Management:

• Project Leadership: Experience in leading technical projects, including implementations and integrations, from start to finish.
• Organizational Skills: Strong organizational and time management skills, with a proven track record of managing multiple projects simultaneously.

Misc:

• Documentation and Training: Experience in creating technical documentation and conducting workshops or training sessions.
• Educational Background: A degree in Computer Science, Information Technology, or a related field is preferred.
• Availability to travel internationally: up to 5% (on-demand).
• Fluent English - a must as the incumbent will be required to present in front of customers.
• Preferred Location: Mumbai, India (remote) - as our customer base is in Mumbai, the incumbent will need to travel for face-to-face meetings once a year.