Customer Success Manager!

Since 1998, Lostar has been the leading Information Security firm, completing over 1,000 projects in Turkey and abroad. Our primary services include Information Security Checkups such as Internet-Intranet Penetration Tests, Gap Analysis of global best practices like COBIT, ISO 27001, ISO 22301, and ISO 20000, related consultancy, data protection projects, and Employee Security Awareness Methodology training.

Our well-trained and experienced consultants create optimal-cost solutions by addressing both technical and commercial needs. Lostar operates from three offices located in Istanbul, London, and Sakarya.

TR: İlan metninin bütünün okuduktan sonra başvurmanızı öneriyoruz.

As a Customer Success Manager, you will act as the main point of contact for our clients, ensuring they fully utilize our solutions, receive maximum value, and achieve their desired outcomes. You will play a pivotal role in client satisfaction, product engagement, and continuous value delivery. 

What is Customer Success Manager do: https://www.coursera.org/articles/customer-success-engineer 

Key Responsibilities:

✅ Maximize Solution Utilization: Guide clients to make the most out of our solutions by understanding their unique needs and ensuring they use the platform to its full capacity.

✅ Client Satisfaction & Appreciation: Build strong, trusted relationships with clients by ensuring that they not only use our solutions effectively but also recognize and appreciate the value they deliver.

✅ Utilization Measurement & Data Insights: Regularly monitor and measure how clients are using various features of our solutions. You’ll gather actionable insights from usage data to drive informed recommendations and tailored communication.

✅ Engagement & Usage Enhancement: Develop and execute communication strategies aimed at boosting feature adoption and overall product engagement. Use data to inform which areas of the solution require more attention and training.

✅ Create Documentation & Videos: Be proactive in creating user-friendly documentation and video tutorials to help clients understand and utilize all the features and capabilities of our solutions. This will include detailed guides, FAQ sections, and educational resources.

✅ Continuous Improvement: Act as the voice of the customer, working internally with our product and development teams to ensure our offerings evolve with clients’ needs and feedback.

✅ Problem Solving & Issue Resolution: Tackle any challenges clients may face, ensuring swift issue resolution and maintaining long-term satisfaction.

🎯 A customer-centric mindset with excellent problem-solving skills.

🎯 Strong verbal and written communication skills, with the ability to convey technical information clearly and concisely.

🎯 Proven experience in managing and nurturing client relationships, with a focus on driving engagement and adoption of complex solutions.

🎯 Analytical mindset to assess usage data and convert insights into concrete action plans.

🎯 Linux know-how is a big bonus! Understanding of Linux systems will allow you to better support clients who integrate our solutions in Linux-based environments.

🎯 Ability to create clear, user-friendly documentation and video tutorials that educate and empower clients.

🎯 Experience in the tech industry or working with SaaS platforms and enterprise-level clients is a strong plus.

🎯 While applying, candidates are required to submit a 3,000-character text describing how they would add value to this role, focusing on their approach to enhancing customer success and driving product utilization. 

Why Start Working at Lostar

• Collaborate with Smart, Passionate People: You will work alongside and learn from others who are equally dedicated to building quality software.

• Engage in Scrum Teams: Enjoy working in tight-knit Scrum teams, focusing on delivering high-quality work at the end of each sprint.

• Balanced Work Hours: We do not expect you to work overtime systematically. If your team is running late on a project, communicate with management instead of working late hours.

• Inclusive Environment: Your voice will be heard. Everyone’s input matters here.

• Flexible Hours: Benefit from flexible hours and a pleasant working environment. However, no working at night and sleeping during the day!

• Cultural Respect: We respect your culture and traditions.