CPT-7126 Telehealth Virtual Assistant (Bilingual and Non-bilingual) at 20four7VA

IMPORTANT NOTE: If you have already passed the 20four7VA Recruitment Process after the Final Interview, or you have been hired by a 20four7VA Client before, make sure that you are applying via the 20four7VA Team Portal, for faster processing of your application. You will be logging in using your 20four7VA email address. If you have just logged in to the Team Portal, please continue reviewing the Job Description below.

You don't need to type all the information in the application form, upload your resume first and see the magic!

If you are interested in the job, click APPLY TO POSITION.

********************************************************************

CPT-7126 Telehealth Virtual Assistant (Bilingual and Non-bilingual)

REQUIRED SERVICE: (Telehealth) Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior/Senior Level
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE: EST
SHIFT HOURS: 7am to 7 pm or 8am to 8pm
SHIFT DAYS Monday to Friday 3-day 12-hours shift; with the rest of hours during Saturday or Sunday
Number of VAs: 10-15

GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English and/or Spanish
ACCENT PREFERENCE: neutral accent
REGION PREFERENCES: N/A

We are seeking a highly organized and detail-oriented Virtual Assistant to provide administrative support for our multispecialty medical practice. The ideal candidate will be responsible for managing patient appointments, answering inquiries, and handling various administrative tasks.

Responsibilities

• Patient Scheduling: Manage patient appointments across multiple specialties (primary care, weight loss, OB/GYN, neurology, podiatry, cardiology, pediatrics).
• Patient Communication: Answer incoming calls, emails, and texts from patients.
• Patient Intake: Collect patient information and prepare for telemedicine appointments.
• Insurance Verification: Utilize Navinet and Availity to verify patient insurance eligibility and benefits.
• Prior Authorization: Assist in prior authorizations for medical procedures and treatments through CoverMyMeds.
• Payment Assistance: Lead patients to process copays and insurance payments.
• Data Entry: Maintain accurate and up-to-date patient records in the Athena electronic health record system.

Qualifications

• Strong organizational and time management skills.
• Strong and excellent customer service skills.
• Excellent verbal and written communication skills.
• Proficiency in using medical practice management software (Athena) - nice to have
• Experience with insurance verification and prior authorization processes. - nice to have
• Ability to multitask and prioritize tasks.
• Proficiency in Spanish and/or English.

Applications/Software:

• Athena
• Klara
• Availity
• Navinet
• Covermymeds
• Phone System: RingCentral

Client Industry: Health, Wellness and Fitness

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!