VP, Client Management

About Hex Trust

Hex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade platform, providing secure, and integrated solutions. Hex Trust has grown its global presence, with offices in Hong Kong, Singapore, Dubai, Italy, and Vietnam.

Position Summary

Hex Trust is seeking a motivated and sales-oriented professional with a strong background in crypto or financial services to join our Client Management team. In this role, you will manage a portfolio of institutional clients, driving growth within both the client accounts and the broader ecosystem while enhancing client experiences.

As the main point of contact for clients, you will oversee the entire relationship and orchestrate discussions across custody, trading, staking, and financing. This role offers the opportunity to engage with influential institutional players in the industry, such as crypto funds, VCs, blockchain foundations and token projects. By understanding our clients' unique needs, you'll work with internal teams to deliver tailored solutions that drive growth and enhance engagement with Hex Trust.

This role requires high emotional intelligence, a passion for account planning, sales, and business development, and the ability to thrive in a fast-paced, ever-changing environment. The ideal candidate is proactive and detail-oriented, with a strong passion for the digital assets industry, a positive attitude, and a team-oriented approach. We are looking for someone who is willing to go the extra mile to ensure our clients' needs are met and exceeded.

If you're eager to drive growth, build lasting client relationships, and make a significant impact in a dynamic industry, we'd love to hear from you.

Responsibility

• Develop strategic account planning to cultivate strong, profitable relationships within the assigned client portfolio. Identify key opportunities for cross-selling and up-selling.
• Build enduring relationships with clients, becoming their primary point of contact within Hex Trust and ensuring their experience with Hex Trust is consistently exceptional.
• Oversee the entire client relationship by orchestrating discussions across custody, trading, staking, and financing teams.
• Coordinate with internal teams to ensure timely and seamless client onboarding and client support. Be available to work outside of business hours, demonstrating commitment to client satisfaction.
• Advocate for clients internally by representing their interests and ensuring their feedback is communicated effectively. Use your credibility to bridge the gap between clients and product teams, promoting enhancements based on client needs. Your efforts will drive a client-centric culture, leading to improved products and stronger relationships.
• Enhance processes and increase team efficiency and scalability through proactive improvement projects, including automating, simplifying, and improving daily workflows.

Requirements

• Relevant client-facing work experience, ideally within sales/relationship management /business development within crypto or financial services industries.
• Confident verbal communication and polished written communication.
• Ability to thrive and adapt quickly in a fast-paced, evolving, ambiguous environment with changing business strategies and new products.
• Comfort with flexible hours, including weekends, for comprehensive support coverage.
• High emotional intelligence and the ability to understand not only what the client is saying, but also their underlying needs.
• English is a must. Additional languages (eg: French, Mandarin) are a plus
• Proficiency in Google Suite, and CRM software (such as HubSpot)
• 5-10 years of relevant work experience

Benefits

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events