Implementation Specialist US market

BaseLinker is an All-In-One Multi-Channel Management System trusted by over 27k companies globally. BaseLinker offers proprietary SaaS solutions for merchants that help them scale up, automate, and optimize their businesses across all sales channels. On top of best-in-class modules for Order Management, Product Warehousing, Managing Marketplace Listings, and Automating Workflows, we offer over 1,000 integrations including Amazon, eBay, Walmart, TikTok, Shopify, WooCommerce, Magento, ShipStation, EasyPost, UPS, FedEx, DHL, Odoo, QuickBooks, Xero, Slack, Gmail, FreshDesk and many more.

We are looking for go-getters with entrepreneurial spirit to help us drive our US expansion!

As an Implementation Specialist, you will empower BaseLinker US clients to transform their e-commerce businesses into automated multi-channel operations. You will manage end-to-end implementation projects, building relationships with top e-commerce brands in the country.

Experience

• excellent communication skills and ability to establish long-term relationships with clients
• demonstrated excellence in project management and multitasking skills
• knowledge of the US e-commerce landscape and hands-on experience in e-commerce related software/SaaS products, e.g. Amazon Seller Central, eBay, Shopify, etc.
• knowledge of PHP
• ability to work independently
  
  

Bonus Qualifications/ Nice To Have

• knowledge of HTML and CSS
• experience in configuring online stores
• experience in B2B software onboarding
  
  

Tasks

• map out clients’ business processes and requirements
• craft detailed project outlines and timelines for multiple small to medium-sized projects
• facilitate the smooth exchange of data, offering effective alternatives and feasible fixes for client workflows
• carry out the implementation of the BaseLinker system remotely/at a client location, addressing any technical hurdles during setup or initial use, with a focus on swift and effective problem resolution
• evaluate the success of setup processes by measuring their outcomes against predefined goals for the solution in question
• navigate customers through the setup of supplementary systems or tools to enhance the functionality of the core product
• conduct comprehensive customer training utilizing online resources, instructional content, or personalized sessions as needed
  
  

Our offer

• competitive pay package and benefits (PTO, 401k, health insurance)
• WFH allowance
• professional growth opportunities, as we rapidly scale in the US
• BaseLinker system training
• Bi-annual company events overseas
  
  

Salary Range

$50,000 - $80,000