Senior Community Manager

Who we are: 

We are a full-Service agency & content Studio helping companies to thrive through strategy, creative, technology services, and human talent.

Job purpose:

The Senior Community Manager at Boombit is responsible for managing online communities, creating engagement strategies, and ensuring timely content posting and distribution across various platforms. This role also oversees on-site content creation, event coverage, and performance analytics while maintaining the quality and consistency of the client’s brand voice. The Senior Community Manager serves as a leader within the social media team, contributing to creative initiatives, reporting, and client relationship management.

Job details: 

• Location: Remote – Open to candidates based in Nicaragua and Costa Rica.
• Schedule: Monday to Friday, 8:00 AM to 6:00 PM (Central America Time Zone).
• Type: Full-Time Professional Services Agreement.
  
• Availability: Immediate availability preferred.
• Language Proficiency:
  • Spanish: Native.
  • English: Intermediate proficiency (B2+).

Key Responsibilities:

1. Community Engagement and Relationship Building:
   • Objective: Foster meaningful interactions to enhance brand presence and loyalty.
   • Manage day-to-day interactions with audiences, responding promptly to inquiries and feedback.
   • Build relationships with influencers, brand advocates, and key stakeholders.
   • Monitor community sentiment and recommend strategies to enhance engagement.
2. Content Posting and Distribution:
   • Objective: Ensure consistent and strategic content delivery across platforms.
   • Schedule and post content according to the editorial calendar and campaign objectives.
   • Optimize content formats (e.g., images, videos, stories) for platform-specific requirements.
   • Collaborate with content creators and designers to align messaging and visuals.
3. On-Site Content Creation and Event Coverage:
   • Objective: Capture dynamic content and engage audiences in real-time during events and activations.
   • Attend client events, conferences, or activations to document and create live content.
   • Coordinate with photographers, videographers, and creative teams to ensure high-quality coverage.
   • Publish real-time updates on social platforms to maximize event visibility and engagement.
4. Social Media Strategy and Trend Analysis:
   • Objective: Drive innovation by leveraging industry trends and insights.
   • Track key metrics such as engagement rates, follower growth, and audience sentiment.
   • Compile comprehensive reports with actionable insights for internal teams and clients.
   • Evaluate campaign effectiveness and suggest improvements for future initiatives.
5. Crisis Management and Brand Protection:
   • Objective: Safeguard the client’s reputation in high-stakes situations.
   • identify potential issues or risks in online communities and respond proactively.
   • Develop and execute crisis response strategies in collaboration with clients and leadership.
   • Maintain transparency and professionalism when addressing sensitive matters.

Required Academic Background:

• Bachelor's degree in Digital Marketing or a related field, with a minimum of four years of relevant experience, or an equivalent combination of education and professional experience.

Required Skills and Experience:

• Minimum 5 years of experience in community management or digital marketing roles.
• Expertise in social platforms such as Meta (Facebook, Instagram), TikTok, LinkedIn, and Twitter.
• Proven experience with tools like Meta Business Suite, Hootsuite, Sprout Social, and Google Analytics.
• Proficiency in project management tools like Monday.com, Asana, or Notion.
• Strong knowledge of content management systems and editing tools.
• Fluent in English and Spanish, with exceptional writing and editing skills.

Soft Skills:

• Creative thinker: Ability to generate unique engagement ideas and campaigns.
• Proactive: Stays ahead of trends to maintain competitive advantage.
• Analytical mindset: Skilled at interpreting performance data to inform strategies.
• Leadership: Demonstrates confidence and reliability when mentoring team members.
• Problem solver: Excels in high-pressure situations, particularly during crises.

Key success metrics:

• Growth in audience size and engagement rates across managed platforms.
• Positive client feedback on community strategies and event coverage.
• Timely execution of content posting and reporting.
• Increased visibility and brand awareness through on-site content creation and trend-based strategies.
• Successful mentorship and performance improvements within the community management team.

How to apply: 

If you are excited about creating impactful solutions and working with a passionate team, please should complete the following application requirements:

• Submit your CV: Attach a current and comprehensive CV that outlines your relevant experience, skills, and education.
• Provide a Portfolio: Include a link to a portfolio showcasing your experience. A Behance link or similar platform (e.g., personal website, Dribbble) is preferred.

Compensation$1000 per month