Project and Implementation Manager

About Us
 Connect America is a leader in innovative personal emergency response systems (PERS) and connected health solutions. Our mission is to empower individuals to live independently and safely through technology-driven solutions. We are passionate about delivering exceptional service and creating a positive impact in the lives of our customers.

We are seeking a highly motivated and organized Project and Implementation Manager to join our team. This role will play a critical part in overseeing the end-to-end delivery of new client implementations, system upgrades, and other strategic projects.

Key Responsibilities

1. Project Management
   • Lead the planning, execution, and completion of client onboarding and technology implementation projects.
   • Develop and manage project plans, timelines, budgets, and resources.
   • Monitor progress, identify risks, and implement mitigation strategies to ensure projects are delivered on time and within scope.
2. Client Implementation
   • Serve as the primary point of contact for clients during the implementation process.
   • Coordinate with internal teams (e.g., operations, IT, customer support) to ensure seamless delivery.
   • Conduct kick-off meetings, status updates, and post-implementation reviews with clients.
3. Stakeholder Collaboration
   • Work closely with cross-functional teams to align project goals with business objectives.
   • Communicate project status, risks, and updates to stakeholders at all levels.
4. Process Improvement
   • Identify areas for improvement in project management and implementation processes.
   • Develop and implement best practices to enhance efficiency and client satisfaction.
5. Reporting and Documentation
   • Maintain detailed documentation for all projects, including timelines, deliverables, and post-project evaluations.
   • Prepare and present reports on project performance and outcomes to leadership.

Qualifications

• Bachelor’s degree required.
• Excellent organizational and time-management skills.
• Excellent communication and interpersonal abilities, with experience managing client relationships.
• 1+ years of experience in project management, client implementation, or a similar role, preferably in healthcare or technology.
• Knowledge of project management tools and methodologies (e.g., Agile, Waterfall).
• Project Management Professional (PMP) certification or equivalent is a plus.
• Proficiency using project management software is a plus (e.g., Microsoft Project, Asana, Jira).