Director of Inside Sales

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

The primary function of this role is to ensure the Inside Sales team meets its policy and revenue targets. This role is pivotal for leading and executing successful onsite and remote national Inside Sales strategies for the organization. Analytical acumen, strategic thinking, and leadership capabilities are all essential components for this role.

Essential Duties & Responsibilities

• Goal Attainment: Achieve monthly, quarterly, and annual sales goals for the Inside Sales team.
• Strategic Analytics: Utilize sales analytics, ensuring data-driven decision-making across team.
• Operational Excellence: Drive standardized performance metrics, insights, and best practices across the team.
• Performance Optimization & Benchmarking: Evaluate and calibrate sales capabilities, making data-backed staffing recommendations to maximize performance.
• Commission Oversight: Direct commission approval process and provide detailed metrics to senior leadership.
• Reporting Mastery: Lead weekly report reviews, ensuring targets and performance metrics are being met.
• Resource Management: Handle interdepartmental communications/issues and escalation; advocate as needed for Inside Sales team and initiatives.
• Collaborative Leadership: Cultivate a collaborative atmosphere, orchestrating regular touchpoints with direct team and key internal departments.
• CRM & Compliance Adherence: Uphold rigorous standards in CRM protocols and compliance regulations.
• Team Development: Oversee the recruitment, training, development, and retainment of exceptional talent. Motivate direct reports and overall team to exceed objectives through coaching, regular communication of results, and creative incentives.
• Other duties as assigned.

Education & Experience

• Bachelors degree.
• Minimum of 5+ years of experience managing an inside sales team or call center.
• 3+ years demonstrable experience in sales, operations, or a related leadership role.
• Experience selling health insurance-based products a plus.
• Mastery over CRM systems and data analytics tools such as Salesforce.com, Pure Cloud and Genesys or similar CRM experience preferred.
• Proven track record of delivering on aggressive sales pipeline targets.

Other Experience

• A proactive problem-solver with exceptional communication skills.
• Strength in working cross-functionally with various teams.
• Proven experience as a problem solver with a continuous learning mentality.
• Customer service oriented, responding timely to requests for service and assistance and meeting commitments.
• Attention to detail and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
• Adaptability to changes in the work environment; manages competing demands and deals with frequent change, delays, or unexpected events.

Physical Efforts & Working Conditions

Work is performed in a normal office setting with minimal exposure to health or safety hazards Substantial time is spent working on a computer.

Benefits

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

This position is open to candidates in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming