Description
At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.
Are you high energy with a competitive spirit? Do you thrive on building relationships? Are you a strong and influential communicator? If so, Lifetouch is looking for a customer-focused Inside Sales Representative to retain and grow existing business. Join us and be a part of our rapidly growing, high-performing sales team!
Primary Duties and Responsibilities
- Rebooks and retains business in assigned accounts by providing exceptional customer service through regularly scheduled emails and calls.
- Leverages existing relationships within current accounts to grow our business by upselling additional products and services into the account
- Maintains and updates current product, service, and pricing knowledge; acts as the point of contact and provides quality product, program, and service information to accounts
- Uses Lifetouch’s consultative selling strategy and approach, consistently, to maximize sales. Listens carefully to ensure prospective customers’ needs are understood and addressed as well as effectively respond to and overcome objections.
- Uses customer relationship management (CRM, specifically Salesforce) system to efficiently and accurately document the sales process status, track contacts, as well as enter and update data.
- Demonstrates knowledge and expertise by clearly explaining product/service features and benefits, pricing, commission, execution, and collection process.
- Provides professional customer support by speaking clearly, checking for understanding, offering solutions and additional assistance, working efficiently, and following up.
- Safeguards all customer, employee, and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.
Other (knowledge, skills, and abilities)
- Proficient in Microsoft Outlook.
- Strong interpersonal and collaboration skills.
- Strong communication skills (written, verbal, listening, and presentation).
- Excellent customer service skills.
- Good organizational skills.
- Detail-oriented in the execution and follow-up of work.
- Critical thinking and problem-solving skills.
- Ability to balance and execute against multiple projects/priorities simultaneously.
- Takes initiative.
Education
- High School diploma, GED or equivalent experience.
- Post-secondary education, preferred.
Experience
- 1 – 3 years sales and/or customer account service/support
- Builds, maintains, and strengthens long lasting customer relationships
- Proven selling skills specifically related to growing existing accounts and/or acquiring new business, with the ability to identify unique customer needs
- Experience using Salesforce or some other type of CRM system
- Telephone sales with daily goals, strongly preferred
- Results-focused with demonstrated ability to meet and exceed goals
- Working with cross-functional teams
Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.
This position will accept applications on an ongoing basis until filled.
The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed, and may not be applicable to other locations.
California : [$35,000-$49,500]
Connecticut, New York, and Rhode Island: [$35,000-$45,250]
Colorado and Washington: [$35,000-$42,000]
Nevada: [$33,000-$45,250]
Maryland: [$37,500-$45,250]
This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/.
This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business. This includes all US states except District of Columbia, North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming.
