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Senior Amazon Director

Remote: 
Full Remote
Salary: 
173 - 173K yearly
Experience: 
Expert & Leadership (>10 years)
Work from: 

Offer summary

Qualifications:

3+ years of Amazon Seller Central experience, 2 years of management experience, Understanding of Seller Central tools and PPC, Experience in agency focusing on client needs.

Key responsabilities:

  • Ensure onboarding and offboarding processes are smooth
  • Manage client relationships and oversee operations
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DreamHire.io Information Technology & Services Startup https://www.dreamhire.io/
2 - 10 Employees
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Job description

This role focuses on client satisfaction and retention to build loyalty, while overseeing operations.

This position serves as a key operations role and represents the organization publicly.

Roles & Responsibilities
  • Ensure ClickUp profiles are consistently updated correctly.
  • Oversee a seamless onboarding process for new clients.
  • Manage a streamlined client offboarding process, ensuring proper documentation and centralization.
  • Ensure team members complete training videos as they are released.
  • Responsible for executing Amazon audits.
  • Manage the operation of the Amazon support desk.
  • Ensure Amazon teams monitor and understand their churn metrics monthly.
  • Establish clear and effective communication between account managers and clients.
KPIs
  • 90% of Amazon clients meet 100% of their ad spend budget.
  • Maintain a churn rate below 7.5% per month for the Amazon department.
  • 90% of audits are completed and followed up on within five business days.
  • 30% of active clients leave a review on Google.
  • 30% of clients are billed for performance bonuses.
  • 95% of clients successfully launch within seven business days of starting, including:
    • Onboarding calls with clients.
    • Strategy sessions.
    • Internal team onboarding calls.
    • Task assignments.
  • Produce one case study every quarter.
  • Ensure less than 20% of client offboarding includes negative feedback.
  • Maintain a 150% margin per team member.
Daily Responsibilities
  • Cultivate and sustain long-term client relationships.
  • Oversee client progress at key intervals (30, 60, and 90 days).
  • Support milestone achievements and brand management initiatives.
  • Identify and resolve ongoing client challenges, ensuring satisfaction.
  • Lead retention efforts by providing tailored proposals, negotiating contracts, and recommending upgrades or upsells.
  • Monitor quarterly survey responses to ensure client satisfaction.
  • Propose strategic enhancements to improve client performance.
  • Ensure client needs are met and contractual tasks are completed on time.
  • Gain in-depth knowledge of clients' businesses, competitors, and marketing goals to solve business challenges.
  • Regularly track and report client progress to confirm goals are met.
  • Conduct account and onboarding audits based on the Account Audit Checklist.
  • Participate in bi-weekly board reviews to:
    • Monitor design team workload and current projects.
    • Confirm sufficient client work across core areas (SEO, troubleshooting, design, images, copy, catalog, etc.).
    • Ensure timely task completion and consistent progress.
    • Track milestone progress with the brand manager.
    • Coordinate with the brand manager for issue resolution, leaving tasks on their client board as needed.

Requirements

  • Preferred 3+ years of Amazon Seller Central experience or equivalent knowledge. Comprehensive understanding of Seller Central, including flat files, FBA, PPC, brand registry, and related tools (e.g., Helium10).
  • 2+ years of agency experience, with a focus on dynamic client needs.
  • At least 2 years in a management role, with team leadership, hiring, and performance management experience.
  • Ability to thrive in a fast-paced environment, effectively managing tasks and setting priorities.
  • Proficiency with tools like Zoom, Slack, and ClickUp (or similar project management software).
  • Strong project management skills and enthusiasm for eCommerce.
  • Client-focused with experience conducting calls and account management to grow Amazon sales.

Benefits

  • Yearly bonuses based on performance.
  • Health benefits (medical, dental, and vision) after 90 days.
  • Seven paid company holidays.

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Team Leadership
  • Time Management
  • Communication
  • Problem Solving

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