Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
World Courier offers specialized healthcare logistics solutions designed to meet the unique needs of pharmaceutical companies globally. Our expertise in navigating complex regulations, ensuring timely deliveries, and maintaining temperature-controlled environments makes us a trusted partner in critical healthcare product transportation. Our full range of medical logistics solutions keep your momentum going.
At World Courier, we provide comprehensive healthcare logistics services that encompass various aspects of medical supply chain management. From clinical trials to commercial supply chains, our solutions are tailored to ensure efficiency, compliance, and reliability.
Responsibilities
Represent World Courier in the best possible way as a first point of contact for our customers
Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested
Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery
Communicate with multiple external and internal customers
Adhere to all procedures, work instructions, and regulatory requirements in performing the job
Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc
Maintain accurate information regarding shipment status
Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required
Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
Other tasks as assigned - The Customer Service Representative will also be assigned other duties and tasks as required from time to time
Requirements
Fluency in English, both writing and speaking - level C1
Hebrew language - native or level C1-C2
Post-secondary education, bachelor degree will be a plus
Very good command of Microsoft Office 365 (Excel, Word, Power Point)
Written and verbal communication skills
Able to follow procedures & instructions
Ability to work as part of a team and independently
Multitasking skills
Self-motivated
Remains calm under pressure
High attention to detail
Uses own initiative
Able to prioritize workload
Friendly & polite
Dependable, reliable and trustworthy
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First point of contact for our valued customers
Design and offer tailored solutions to our (local and global) customer’s complex and demanding logistics needs
Experience in a warehouse customer service role - will be a plus
Work schedule - 8.00 AM - 17.00 PM, from Sunday to Thursday and once a week Evening Shifts from 12.00 PM - 21.00 PM (during evening shifts - work from home)
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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