Customer Care Representative, Marine (Monterrey, MX)

Customer Care Representative, Marine – Monterrey, Mexico

Are you passionate about providing outstanding customer service in a dynamic, global industry and ready to contribute to the success of a leading company in the coatings sector?

Hempel is looking for a committed Customer Service Representative to join our Marine segment team! As part of a global leader in protective coatings, you will play a key role in delivering exceptional service to our marine customers, ensuring their needs are met with efficiency and professionalism. If you are passionate about customer care and looking for an opportunity to contribute to a dynamic, international organization, we would love to hear from you!

In this role, you will have the opportunity to work from home twice a week after training is complete.

*IMPORTANT - Only applications submitted in English will be considered, as this role requires proficiency in English.

*IMPORTANTE - Solo se considerarán las solicitudes enviadas en Inglés, ya que este puesto requiere dominio del Inglés.

Here's some of the other things you can look forward to:

• Managing large customer inquiries including quotations, order placement, tracking, delivery status updates, product information and more.
• Addressing customer complaints promptly and efficiently.
• End to end cross-border sales order management in the ERP system including facilitation of on-time delivery, product substitutions, and invoicing.
• End-to-end return order management.
• Outbound and inbound customer communication.
• Support and /or drive resolution of non-technical customer complaints.
• Support customer data management.
• Ensure the upholding of local and global compliance rules when handling orders.
• Aligned with the annual Customer Care KPIs established by the department manager.
• Internal customer care locally and globally.
• Collaborating with departments including Sales, Commercial Excellence, Finance, Technical Services, and Logistics.

What do you need to be successful in this role?

A successful Hempel Customer Service Representative works effectively in teams with a customer-focused, proactive, and resilient mindset. Demonstrates a strong eagerness to develop skills, follows instructions and standard procedures, and is committed to delivering quality results with a can-do attitude.

Qualifications:

• Proficient in both written and spoken English is required for this role
• Proven experience (at least 5 years) in a customer care role, preferably within an order-to-cash environment
• Bachelor's degree in a relevant field or equivalent experience
• Experience in working with standard operating procedures
• Proficient with standard MS Office programs
• Proficient in using ERP software (Microsoft preferred)
• Strong problem-solving and decision-making abilities

More about Hempel

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect, and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued, and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

We are proud to be majority owned by the Hempel Foundation, a commercial foundation dedicated to making a difference, with our earnings contributing to a multitude of philanthropic activities every year. It means that when working at Hempel, your hard work and dedication contributes to a greater cause, making your career matter twice.

Learn more about Hempel and our commitments on hempel.com/career.

Please note that it is our top priority that all candidates feel safe throughout the recruitment process. This means that we will never request personal banking information, payments, or sensitive personal details. during recruitment. You can read more about this in our notice here. (Vacancies - Hempel)

Application due

Seniority Level

Job Functions

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. 

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. 

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.